The Role
The School Success Manager will onboard schools, deliver in-person training, provide reactive support, monitor platform usage, improve adoption, maintain academic calendars, and create training content. The role partners with school leadership and teaching teams across a Hong Kong school network, traveling regularly to ensure schools successfully use Toddle and remain satisfied.
Summary Generated by Built In
Toddle is an AI-powered teaching and learning platform for K–12 schools. Built by educators, for educators, it is used by over 200,000 educators across 2,500+ schools in 100+ countries.
Teachers today work 50+ hours a week. Too much of that time is spent navigating fragmented systems and administrative overhead. Our BHAG (Big Hairy Audacious Goal) is to save teachers 10+ hours every week while helping elevate their practices, so that time can go back to what matters most - teaching, learning, and meaningful time with students.
Our approach is three-pronged.
First, Toddle brings the entire teaching and learning lifecycle into one place. Teachers plan and map curriculum, create assessments and gradebooks, maintain student portfolios, communicate with families, and generate progress reports and transcripts - all from a single, coherent system. Toddle also supports adjacent workflows where teachers are closely involved, including attendance, timetables, calendars, accreditation, behaviour management, analytics, and insights.
Second, every layer of the platform is deeply AI-powered. Educators work with a thoughtful AI partner to plan curriculum, create lessons and assessments, assist with grading, write progress report comments, and derive insights from data. Toddle also offers student-facing AI Tutors, enabling highly personalized and immersive learning experiences.
Third, Toddle integrates seamlessly with the broader school technology ecosystem. The platform supports 50+ integrations across SIS platforms, content providers, data & integration platforms, and workspaces such as Google, Apple, and Microsoft.
You can watch our founder and CEO’s overview of Toddle here.
Headquartered in India with a multicultural team across 20+ countries, Toddle is built by former educators and school practitioners who understand the realities of classrooms firsthand. We care deeply about craft, clarity, and reducing unnecessary complexity for teachers. People who thrive at Toddle enjoy building thoughtful systems, care about real-world impact, and are motivated by long-term change in K-12 education.
Here’s what you’ll be doing
We are looking for a diligent, driven, passionate person to be part of the implementation team of Toddle at one of Hong Kong's biggest school groups.
Based out of the group's central office in Hong Kong, the School Success Manager will work with schools across the network, traveling regularly to deliver in-person training and support.
You'll collaborate closely with both group leadership and individual schools to deliver the following:
- Onboard: Coordinate the setting up of accounts for new schools joining the network
- Train: Travel to schools to deliver hands-on training, ensuring teaching teams are confident using Toddle
- Engage: Proactively monitor and support schools to ensure they get the most out of Toddle
The north star metric for the School Success Manager is the school's happiness.
Key Responsibilities:
The School Success Manager role can be split into two key functions: Reactive support and proactive support.
Reactive support
- Cater to training requests received from schools
- Coordinate the closing of bugs/requests received from schools through emails or other communication channels
Proactive support
- Ideate and devise ways to continuously improve our interactions with the schools
- Analyze usage details from partner schools and work to improve adoption
- Maintain academic calendars for your partner schools and reach out to them proactively for support for ex. during reporting period
- Help create training content that we can share with schools to help them use Toddle better
Is this someone that looks like you?
- Is passionate about technology and the impact it can create in education
- Is tech savvy and can quickly learn new technology tools
- Has knowledge of progressive curriculums such as IB PYP, IB MYP, IB DP, IGCSE etc
- Has prior experience working in a similar role in a B2B organisation (not mandatory)
- Has excellent written and oral communication skills in English
- We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire – Coach-ability, Curiosity, Ownership, Hustle and Humility
Excited about the role?
Here are some more benefits:
1) Flexibility at work
- Work from anywhere – home, co-working space, cafe or even the hills
- Block “no-meeting hours” to enable uninterrupted focused work
2) Exposure to diverse learning opportunities
- Work across different projects & teams to develop skills outside of your core expertise
3) Industry-best leave policy
We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
- No cap on the number of sick or casual leaves
- Special paid leaves for childbirth, wedding etc.
4) No bell curve performance evaluations
We put in a lot of work to hire the best, and therefore, we don’t expect anyone to deliver less than the best!
5) And yes, a super fun and diverse group of folks to collaborate and grow with
Still with us? Here’s the process:
1) Shortlisting:
- Complete the form on this page
- We’ll check out your application and assess it for a fit
- You will hear back from us within 2-3 days of the submission if shortlisted
2) Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks
3) We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to us for any questions
Skills Required
- Excellent written and oral communication skills in English
- Technology savvy and able to quickly learn new technology tools
- Knowledge of progressive curricula, such as IB PYP, IB MYP, IB DP, or IGCSE
- Prior experience in a similar role in a B2B organization
- Coachability, curiosity, ownership, hustle, and humility
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The Company
What We Do
At Toddle, we help teachers do better what they do best. Our mission is to amplify teaching for 60 million K-12 educators globally and support them in delivering meaningful and personalised learning experiences. We do this by creating intuitive technology tools and high-quality classroom support materials that empower teachers across all stages of teaching and learning. Currently, Toddle is used by teachers at 1,000+ IB and other progressive schools around the world. With Toddle, teaching teams can plan collaboratively, assess authentically, foster student agency, and engage families - all from one intuitive interface!
