The Role
Leads and coaches the Sales Rating and Specification team, manages hiring, onboarding, workload distribution, case support, performance improvement, and career development. Reviews deal activity, adjusts account assignments, gathers stakeholder feedback, and identifies system and workflow enhancements. Partners with Sales Systems to prioritize, test, and implement improvements while supporting lease sales associates, management, and special programs.
Summary Generated by Built In
Position Summary:
This position will provide leadership and coaching to the Sales Rating and Specification (SRS) team, particularly in the areas of vehicle specifications, rating, workflow, and deal management processes. They will also manage the workload across the team of Sales Spec & Rating Specialists, analyzing the deal volumes and adjusting Executive Account Manager (EAM) assignments as needed. This position will proactively review the active cases and work with the Sales Spec & Rating Specialists to help move deals along.
Additional responsibilities include hiring and managing the onboarding of new associates in the Sales Rating & Specification Specialist role, as well as providing ongoing coaching. The Sales SRS Team Manager will also identify improvements to the system used by the SRS team and/or surrounding business processes and work with the Manager, Sales Systems to prioritize, test, and implement the enhancements.
This position will also be responsible for the career development of the members of the SRS team as well as modifying the structure of the SRS team based upon evolving business needs.
Major Responsibilities:
• Provide ongoing coaching, career development and technical support for the Sales Rating and Specification team.
• Manage the hiring into the team and provide onboarding training and related materials to new Sales Rating and Specification team members.
• Conduct regular one-on-one sessions with each associate and reach out to individual EAMs to obtain specific feedback.
• Review active cases and proactively provide support for complex and time-consuming cases.
• Use metrics and EAM feedback to quickly identify any performance issues and jointly develop improvement activities.
• Identify system improvements and work stream processes to improve the efficiency of the SRS team.
• Encourage teamwork, collaboration, and sharing of best practices and time saving techniques.
• Create a culture of continuous learning and peer teaching.
• Analyze case workload across the team members and make periodic adjustments to EAM assignments as needed.
• Identify other opportunities to provide support to the lease sales associates (i.e., expanding to local, additional responsibilities, etc.), lease sales management team, or special program support.
• Other projects and tasks as assigned by supervisor.
Qualifications:
• 5 years of management or project leadership experience in similar business structure.
• 5 years of corporate role supporting processes for field associates.
• Bachelor’s Degree require. If no degree, equivalent work experience is required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- 5 years of management or project leadership experience in a similar business structure
- 5 years of corporate experience supporting processes for field associates
- Bachelor's degree or equivalent work experience
- Regular, predictable, full attendance
- Willingness to travel as necessary
- Ability to work the required schedule and at the specified location
- Completion of the Penske employment application
- Successful background investigation
- Successful drug screening
Penske Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Logistics and has not been reviewed or approved by Penske Logistics.
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Retirement Support — Retirement options include a 401(k) and, in some driver roles, a 100% company‑funded pension that provides strong long‑term value. These retirement features are described as rare and valuable within certain assignments.
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Leave & Time Off Breadth — Paid vacation, holidays, and sick leave are part of the standard package, with some roles offering PTO starting on day one. Time‑off provisions are consistently presented alongside core benefits.
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Healthcare Strength — Medical, dental, vision, and hearing coverage are complemented by telemedicine, mental‑health support, and disability options. FSAs/HSAs and wellness resources contribute to broad healthcare coverage.
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
