We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary:
As Manager, Rewards & Recognition you will serve as a critical architect of incentive strategy, driving frontline engagement in the Consumer Sales organization (B2C) across multiple channels, including Contact Centers, Field Sales, Retail Sales, Digital Sales, and the regional Optimum Market Structure.
This high-visibility Manager, Rewards & Recognition position reports directly to the Director of Sales Compensation & Incentives. The role requires superior business acumen, executional rigor, and the ability to drive transformational impact within a dynamic, fast-paced Consumer Sales environment.
Job Responsibilities:
- Own the end-to-end program management of all incentives initiated and run by Consumer Sales Operations for the B2C organization and oversee incentives run at the channel or sub-channel level.
- Drive and manage complex, high-impact incentive programs from inception to completion, ensuring flawless execution.
- Demonstrate exceptional Excel and data skills, including the ability to create and update an array of financial reports as well as help supply the Sales Ops Analytics team with sufficient data to drive their Incentive Dashboard.
- Manage the relationship with our external Rewards & Recognition vendor, which will require daily touchpoints on platform management, point allocations, gift delivery, and promotional coordination, to name a few responsibilities.
- Partner with Sales leaders and other Sales Ops units to influence and shape incentive design, reinforcing a culture of data-driven decision-making.
- Present to executive leadership and frontline employees before, during and after the incentive, effectively communicating updates and progress to help achieve communicated sales targets and objectives.
- Adopt a purposeful approach to all incentives, implementing advanced tracking mechanisms to quantify the effectiveness of programs and initiatives.
- Conduct in-depth post-mortem analysis of incentives to pinpoint operational inefficiencies and drive process improvement for subsequent cycles.
- Leverage advanced analytics, compensation structures, and system enhancements, where possible, to maximize incentive results.
Qualities of a Successful Applicant:
- Superior communication, presentation, and people skills
- Exceptional facility with data and Excel; understanding of financial management
- Competency with analytical tools and systems
- Accountability/Follow-Thru
- Highly organized; detail driven
- Proactivity; functions independently with urgency
- Flexibility and resourcefulness
- Consistency
- Bridge-builder with leaders and other departments
- Creativity; design skills
- Self-starter
Minimum Qualifications and Essential Functions:
- Bachelor's degree in business, marketing, marketing, or relevant field is required.
- 5-7 years of experience in Sales Operations and Rewards & Recognition, preferably in telecommunications/cable or a related technology industry.
- Deep understanding of the sales process, customer engagement strategies, and sales methodologies to address motivational needs of frontline sellers.
- Strong understanding of Excel and digital tools and platforms, including Rewards Platforms, Tableau, CRM systems, and knowledge database platforms.
What's In It for You:
- Top-notch benefits : Medical, Dental & Vision Insurance from day one.
- Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
- Stay connected: Discounted TV/Internet/Phone within the Optimum Footprint
- Secure your future: Contribute to a 401(k) with company-matched funds.
- Continuous growth: Opportunities for career advancement within our organization.
At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference! At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide. From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Employees engage in a combination of remote and on-site work.
