Way of Working - Office/Field - Employees will work full-time from their base location
About CREW
CREW is Swiggy's premium travel concierge, built to take the stress out of planning and traveling for busy professionals. We help people plan and book a trip without the stress of using five different apps. We handle flights, hotels, visas, forex, cabs, insurance and trip planning in one place, with real people supported by AI tools. CREW is early-stage, so many of our processes are still being built.
Job DescriptionAbout the role
You own CREW's finance operations: every amount we collect, refund and pay out is correct, on time and compliant, and leadership always knows how the business is doing.
You will lead the Finance Executives, set up the controls for a fast-growing travel business, and work closely with Swiggy's central finance, tax and audit teams.
What you will own
Partner payments. Own payments to hotels, DMCs, airlines, visa partners and cab vendors. Make sure every payment is checked against the booking, approved and paid on time.
Reconciliation. Make sure customer payments, refunds, payment gateway settlements and partner invoices are matched every day, and every gap is closed.
PO / PR and controls. Own the PO / PR process and approval rules. Set up simple controls (maker-checker, invoice-to-booking-to-payment match) so nothing is paid twice or paid wrong.
Refunds, chargebacks and disputes. Make sure customer refunds go out on time, partner refunds for cancelled bookings come back in, and chargebacks and partner billing disputes are resolved quickly.
Tax compliance. With Swiggy's tax team, make sure GST (including input credit on hotel and airline invoices), TDS and TCS on overseas travel packages are applied, collected and filed correctly.
Month-end and audits. Run monthly closing for CREW, review partner payable balances, investigate unusual items and support internal and statutory audits.
Risk. Spot and escalate high-risk items early: duplicate or unusual payments, old unreconciled balances, partners with repeated disputes.
Business reporting and planning. Build monthly reports on revenue, margin per booking, partner dues and costs, and support budgeting and business planning, so leadership can make decisions quickly.
The team. Hire, train and lead the Finance Executives. Set clear daily and monthly targets.
Process and automation. Work with Product and Tech to automate reconciliation and payment tracking, including with AI tools.
Preferred background
Based in Bangalore, or open to relocating to Bangalore
CA, or MBA Finance / M.Com with strong hands-on experience
5-8 years in finance operations or accounts payable, ideally at an online travel platform, B2B travel company or consumer internet company
2+ years leading a team
Strong knowledge of GST, TDS and TCS, and of accounts payable and reconciliation processes
Hands-on with an ERP (SAP or Oracle) and advanced Excel
Experience working with auditors and setting up financial controls
Clear communication in English, with business teams, partners and senior finance stakeholders
Calm under pressure, takes ownership and gets things done
Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
Skills Required
- Based in Bangalore or willing to relocate to Bangalore
- CA, MBA Finance, or M.Com with strong hands-on experience
- 5-8 years of experience in finance operations or accounts payable
- Experience in an online travel platform, B2B travel company, or consumer internet company
- At least 2 years of team leadership experience
- Strong knowledge of GST, TDS, and TCS
- Knowledge of accounts payable and reconciliation processes
- Hands-on experience with an ERP such as SAP or Oracle
- Advanced Excel skills
- Experience working with auditors and establishing financial controls
- Clear English communication with business teams, partners, and senior finance stakeholders
- Ability to remain calm under pressure, take ownership, and execute effectively
Swiggy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Swiggy and has not been reviewed or approved by Swiggy.
-
Equity Value & Accessibility — Equity grants and recurring liquidity events are ongoing, and feedback suggests office employees value this as part of total compensation. These programs provide a meaningful wealth‑creation lever by India tech standards.
-
Parental & Family Support — Gender‑neutral parental policies were expanded with extended leave, flexible/part‑time options, bonding leave, fertility/adoption support, and structured re‑entry. Feedback suggests these updates are viewed as progressive and supportive for caregiving.
-
Healthcare Strength — Company‑paid accident insurance for delivery partners includes hospitalization and OPD cover with extensions to family members. This safety net is notable within the gig‑economy context.
Swiggy Insights
What We Do
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people. *We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
