Manager, Sales Operations

Meet Yubico: the inventor of the YubiKey––the world's first and leading security key. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and recently went public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden and Santa Clara, CA. Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.

At Yubico, we offer:

Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.

Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a diverse, equitable, and inclusive workplace where everyone feels like they belong. Aligned with this, our employees have created some pretty cool Employee Resource Groups: YubiPride, YubiBIPOC, YubiSustainability and YubiWomen. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).

Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. We host an all-team event in a new location every year where we plan for upcoming quarters, set goals, and most importantly, host fun events to encourage team building outside of the workplace. Check out our Life at Yubico Page on LinkedIn and our awards here.

The role:

As the Manager, Sales Operations at Yubico, you’ll lead the global sales operations team and be responsible for the team’s overall productivity and effectiveness. You will help drive success within the Regions, enabling global process and methodologies to ensure the Global sales results are maximized. Additionally, you will offer insight and drive innovation to the broader business, drive simplification across the business processes and assist in the development and execution of key strategies for sustained growth. This role reports to the VP, Sales Operations and works closely with the VP’s of Sales, field sellers, channel managers and many internal teams. 

Tasks & Responsibilities:

• Manage global sales operations team. Train and coach employees to continually develop, improve and expand their professional skills
• Establish and enforce governance frameworks that ensure processes are consistently followed and properly controlled
• Analyze the performance of the Regions throughout the sales process to identify areas of improvement and best practices. Delve deep into processes and underlying data, identifying root causes and framing business problems
• Propose and implement solutions to enhance efficiency and effectiveness. Develop cross-functional working groups to oversee adherence and performance
• Partner with Sales Operations and Sales Enablement leadership to plan and support large-scale business transformations, rollouts and adoption of new processes
• Develop key metrics to be communicated across the Regions, in addition to leadership who provide insights into the sales process and effectiveness of the sales organization
• Direct and support the consistent implementation of company and/or sales initiatives
• Support enabling technologies, including CRM, to field sales teams. Measure compliance with required standards for maintaining CRM data
• Coordinate forecasting, planning and budgeting processes used within the organization
• Ensure the highest levels of data quality and adherence to data standards.
• Build peer support and strong internal-company relationships with other key management personnel

Basic Qualifications:

• Bachelor’s degree or equivalent experience
• 7+ years of relevant experience in sales operations, revenue operations, customer success operations, sales systems or related fields
• Experience in one of the following areas: Enterprise software, SaaS, IAM, cyber-security
• Execution-driven mindset with a focus on achieving tangible results
• Proven track record of successfully driving change and optimizing processes
• Deep experience with CRM systems and tools; experience with Salesforce preferred
• Effective interpersonal and communication skills
• Excellent analytical skills
• Creativity, self-confidence and flexibility
• Managerial experience is preferred

Our U. S. benefits are designed for your overall well-being:

Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.

Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.

Wellness reimbursement. We provide you with $100 monthly reimbursement that you can use on your gym membership, a massage, or your favorite online fitness classes. 

Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program. 

Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.

Paid parental leave. We love welcoming new members to our YubiFamily! You will have 8 weeks paid 100% so you can take care of your new family. 

Commuter Benefits. If you need to commute to the office, we offer commuter benefits. 

Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer.

Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.

Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at [email protected] to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.

As part of providing the requested service, we will transfer your data to be processed by Lever, Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.