About the role:
Hybrid - Burlington, MA (3 days in office)
Dates - March 1, 2026 - October 31, 2026
We are seeking a Post-Sales Operations Manager to join our Business Operations team on a temporary basis to cover maternity leave. This role focuses on optimizing the post-sale customer journey to drive adoption, retention, and operational excellence within the Customer Excellence organization.
You’ll manage core processes, performance metrics, and systems, and partner closely with Customer Excellence leadership to support day-to-day operations and ongoing initiatives. This role offers hands-on experience in a fast-paced environment and the opportunity to make a meaningful impact during the coverage period.
Roles & Responsibilities
- Partner with the AVP of Customer Success to optimize post-sales processes that drive customer experience, value realization, and regional effectiveness.
- Own day-to-day Customer Success operations and collaborate cross-functionally to improve efficiency and consistency.
- Deliver data-driven insights to Post-Sales and company leadership by translating complex data into clear, actionable recommendations, while ensuring strong data hygiene and governance.
- Identify at-risk renewals and support CSM playbooks, escalation paths, and proactive risk mitigation
- Build and maintain dashboards/KPIs that enable visibility into health, adoption, risk, and revenue performance.
- Serve as the subject matter expert for CS tech stack (CRM, adoption tools, support platforms, survey/feedback systems).
- Enable teams through clear processes, documentation, and tool alignment to improve CSM productivity
- 3+ years of experience in Customer Success Operations, Business Operations, Revenue Operations, or a similar role in a fast-growing organization (required)
- Strong Salesforce expertise, including flows, formulas, reports, custom views, and dashboards
- Experience partnering with management and senior leadership
- Strong reporting skills with experience in data hygiene, analytics, and governance
- Ability to manage multiple priorities and projects in a deadline-driven environment
- Solid understanding of revenue processes and Customer Success best practices
- Excellent communication and interpersonal skills
- Self-motivated, detail-oriented, analytical, with a can-do attitude
- CPQ experience is a plus
Pentera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pentera and has not been reviewed or approved by Pentera.
-
Fair & Transparent Compensation — Pay ranges and third-party salary snapshots are presented for multiple roles (e.g., senior backend engineering and SDR/AEs), suggesting compensation is positioned as competitive and legible by role. Aggregate compensation-and-benefits ratings are described as strong, reinforcing an overall positive pay signal.
-
Retirement Support — A 401(k) with company matching is repeatedly listed as part of the package, indicating support for long-term savings. Retirement coverage is also referenced in “retirement plans” language in job-post style descriptions.
-
Equity Value & Accessibility — Company equity/stock options are explicitly included in the total rewards description, indicating ownership-based compensation beyond salary. Equity is framed as part of a broader “comprehensive total rewards package,” implying it is a standard component rather than an exception.
Pentera Insights
Similar Jobs
What We Do
Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited. We are a unicorn with more than 380 employees around the globe, with over 1,000 customers in production in more than 60 countries! Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ. Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!
Why Work With Us
We believe that Penetration Testing (PT), as it stands today, is obsolete. Software and algorithms can do a better job at penetration testing and help businesses continually assess and improve their cyber risks using the threat-oriented approach.
Gallery
