We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About The Role
The Manager of Sales Operations will be a leader on the Sales Operations team at Charlie Health. As the Manager of Sales Operations, you will play a critical role in driving efficiencies and improving our Go-to-Market strategy for our Clinical Outreach team. The ideal candidate will play a crucial role in optimizing our sales processes, driving efficiency, and ensuring the overall success of our Clinical Outreach team. You will be responsible for partnering with leaders on the Clinical Outreach team.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Sales Operations Oversight:
- Oversee and guide the Sales Operations team, providing support to enhance team performance
- Collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives
- Process Optimization:
- Leverage customer acquisition data to evaluate our go-to-market strategies and improve efficiency and effectiveness of our Clinical Outreach team
- Partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion
- Drive the creation of new initiatives for the Outreach team aimed at improving overall productivity per rep or driving down customer acquisition cost
- Develop frameworks to pilot new strategies and evaluate their efficacy
- Lead the implementation of new initiatives to optimize sales operations
- Monitor and report on the return on investment (ROI) from implemented initiatives.
- Data Analysis and Reporting:
- Utilize data-driven insights to evaluate the performance of the sales team and identify areas for improvement
- Develop and maintain analytics, dashboards, and reporting systems using SQL and Tableau to track KPIs for our Go-to-Market function
- Leverage SQL for advanced data querying and Tableau for data visualization to deliver actionable business insights and enhance decision-making
- Sales Forecasting and Planning:
- Partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans
- Partner with leaders across the organization to set Outreach targets and goals based on market trends and company objectives
- Sales Technology Management:
- Oversee the implementation and optimization of sales technologies and tools to support the sales team
- Stay informed about the latest sales technologies and recommend enhancements to improve efficiency
- Cross-Functional Collaboration:
- Collaborate with other departments, including Marketing, Finance, and Clinical Operations, to ensure alignment and cohesion in overall business strategies
- Foster strong communication channels between Clinical Outreach / Sales Operations and other relevant teams to enhance collaboration
Qualifications
- Bachelors degree in Business, Analytics, Finance, or similar analytical subject area
- 5+ years of relevant work experience, including investment banking, private equity, consulting, along with Sales Operations or Strategy & Operations experience
- Experience running tests and scaling insights
- Successful track record driving results on a team at a rapidly scaling company
- Experience with Salesforce is required; experience with SQL and Tableau are a plus
- Passion for healthcare services
- Highly analytical, with an ability to construct data-driven recommendations
- Exceptional communication, interpersonal, listening and relationship-building skills
- Microsoft Office proficiency—Word, PowerPoint, Excel
- Resourceful with a natural ability to problem solve
- Proactive self-started and natural multitasker
- Meticulous attention to detail
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The expected base pay for this role will be between $140,000 and $152,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don’t give up
- Our clients don’t give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
Top Skills
What We Do
Charlie Health provides personalized, treatment programs for teens, young adults, and families struggling with mental health and substance use disorders. Our team of forward-thinking, industry leaders leverage a tailored approach to evidence-based, comprehensive treatment plans. Through group, individual, and family therapy, we're providing clients with the support they need to achieve sustainable healing.
