Manager, Sales Operations

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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About WWT:
Worldwide Technology (WWT) is a global technology integrator and supply chain solutions provider. Through our culture of innovation, we inspire, build and deliver business results, from idea to outcome.
Head office is based in St. Louis, we work closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, Citrix, and VMware, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the twelve consecutive year and was awarded #8 on Glassdoor's 2018 Employees' Choice Awards, honoring the Best Place to Work.

The Manager, Sales Operations, plays a critical role in overseeing the day-to-day execution of customer and partner requirements. This individual leads a team responsible for delivering on key operational activities such as generating quotes and processing customer purchase orders. The Manager ensures that the team meets performance goals and that processes run smoothly to support business objectives.

In this role, the Manager is a primary point of escalation for team members and is responsible for providing leadership, guidance, and support to ensure the team delivers consistent results. The Manager is also tasked with developing employee compensation plans, conducting performance assessments, and fostering a collaborative environment that drives productivity and operational excellence.

This role requires a deep understanding of internal systems, sales processes, and operational strategies to ensure the team’s success in meeting customer needs and achieving departmental objectives.

Responsibilities Include:

• Team Leadership & Development:
• Lead and manage a team responsible for executing daily operational tasks, ensuring the timely and accurate delivery of customer requirements.
• Provide training, coaching, and mentoring to team members, fostering a positive and high-performance environment.
• Develop employee compensation plans and complete annual Employee Assessments to ensure growth and development within the team.
• Operational Execution:
• Oversee the day-to-day operations of the team, ensuring that all tasks, including generating quotes and processing orders, are executed efficiently.
• Analyze team performance and processes to identify areas for improvement, implementing new procedures as needed.
• KPI & Performance Management:
• Monitor team performance through key metrics, using data analysis to drive improvement and ensure alignment with departmental goals.
• Track and report team performance to Sales Operations leadership, making adjustments as necessary to improve efficiency and output.
• Escalation Management:
• Act as the primary point of escalation for team issues, resolving customer and partner problems quickly to maintain satisfaction.
• Develop protocols for handling escalations to ensure consistent and timely resolution of issues.
• Collaboration & Communication:
• Collaborate with cross-functional teams, including sales and finance, to ensure alignment with broader business goals and seamless execution of operations.
• Communicate operational updates, performance metrics, and key issues to senior management.
• Process Improvement:
• Identify opportunities to enhance team operations by implementing more efficient processes and leveraging internal systems for better workflow.
• Ensure that all team members are trained on new systems and processes to maintain consistency in operational performance.

Personal Attributes:

• Leadership & Team Management: Ability to lead and develop a team to meet and exceed operational goals.
• Problem-Solving: Demonstrates a proactive approach to solving issues and managing escalations effectively.
• Communication: Strong communication skills, both written and verbal, with the ability to convey important information to team members and senior leadership.
• Resilience: Demonstrates the ability to work under pressure and meet deadlines while maintaining high performance.

Qualifications:

• Bachelor’s degree in Business, Finance, or a related field, or equivalent work experience in the IT or Sales Operations industry.
• 5+ years of experience in sales operations or sales support, with leadership experience.
• Strong experience in managing operational processes and ensuring team success through training and development.
• Ability to analyze data and drive decisions based on performance metrics.
• Proficiency with CRM systems, data tools, and Microsoft Office (Excel, Word).