Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.
Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.
As part of the Transcatheter Mitral and Tricuspid Therapies (TMTT) Scheduling & Operations team, the Manager, Sales Operations - Case Scheduling will support the national field sales team and the broader TMTT organization to manage and enhance the US case scheduling process. You will work cross-functionally to ensure optimized resource utilization to meet patient demand and play a critical role in the US case scheduling process. This is an exciting opportunity for an experienced professional with relevant experience to join a team that is boldly designing transcatheter mitral and tricuspid therapies from the ground up.
The position will be on-site full-time at our Irvine headquarters 5 days/week.
- Work collaboratively with the US Field Sales Team, hospitals and other key stakeholders to coordinate and allocate resources to support patient care.
- Support building and informing regular KPIs (Key Performance Indicators) for the business including dashboards, reports, and other analyses to provide deep insights across the commercial organization.
- Own relevant case scheduling systems and metrics generation and maintenance by partnering with relevant stakeholders.
- Support interpreting analyses, drawing conclusions, and preparing and facilitate presentations on findings on trends (e.g. sales growth, market trends) to sales management and internal stakeholder team.
- Support providing high quality, timely responses to the sales organization to meet informational and reporting needs. Communicate complex logic and analysis in a manner that is easily understandable.
- Provide rapid response and direct action to case scheduling inquiries and requests from the field sales team.
- Partner with field training teams to support training proctoring considerations and certification pipeline.
- Ensure efficient communication with the Case Planning (screening) Analysts to understand and support case prioritization requests.
- A bachelor’s degree in related field and a minimum of 8 (eight) years of previous related analytical experience including, spreadsheets, database management systems, and word processing, or equivalent work experience based on Edwards criteria
- Experience in sales operations or project management in a medical device industry, clinical trial or hospital administration space highly preferred
- Experience in resource allocation or project management software such as Monday.com, Trello, or salesforce.com preferred
- Highly preferred to have experience in data systems to understand data flows. Hands-on or technical experience with data management or data processing in large enterprise wise systems (such as Salesforce or other CRMs)
- Proven successful project management skills, or resource allocation highly preferred
- Moderate hands-on use of data visualization tools (Tableau, Power BI) to support development of dashboards
- Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
- Ability to think holistically and strategically
- Demonstrated ability to utilize organizational channels, experience and influencing skills to persuade others of the course of action
- Sound decision making capabilities and the ability to take decision in absence of consensus when necessary
- Ability to establish foundation of credibility based on integrity and a track record of achievement
- Strong interpersonal relationship skills including consultative partnerships and stakeholder relationship management
- Ability to quantify abstract conceptual data in to concrete analysis and provide relevant solutions
- Proficient with Excel or relative analytics tools
- Excellent problem solving and critical thinking skills
- Ability to manage project work flows independently, hold high accountability in shifting priorities
- Thrives in a cross functional, team environment - able interact professionally with all organizational levels
- Ability to manage project work flows independently, hold high accountability in shifting priorities
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
For California, the base pay range for this position is $121,000 - $171,000 (highly experienced).
The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.
Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.
COVID Vaccination Requirement
Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.
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What We Do
Edwards Lifesciences (NYSE: EW), is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. We thrive on discovery and expanding the boundaries of medical technology, serving patients in 100+ countries, with the help of our employees in areas including Clinical Affairs, Quality Engineering, Research & Development, Regulatory Affairs, Sales & Marketing, corporate functions and more. Our roots date back to 1958 when Miles Lowell Edwards, a retired engineer with a background in hydraulics and fuel pump operations, set out to build the first artificial heart. Edwards believed the heart could be mechanized and was encouraged by Dr. Albert Starr to focus on developing an artificial heart valve. After just two years, the first Starr-Edwards mitral valve was developed and successfully placed in a patient. This innovation spawned Edwards Laboratories. Miles’ fascination with healing the heart and helping patients with heart disease stemmed from his own experience with rheumatic fever as a teenager and continues to fuel our patient-first culture today. Today, we are as passionate about providing innovative solutions for people fighting cardiovascular disease as we have ever been. It's our Credo. It takes integrity, collaboration, innovation, and focus. We are leaders in the design and manufacture of tissue replacement heart valves and repair products as well as advanced hemodynamic monitoring. We partner with physicians to innovate products designed to help patients live longer, healthier, and more productive lives. Our work is both rewarding and a privilege. The importance of what we do defines our approach. We work together to create an environment where ideas can flourish and we provide our people with the resources, expertise and support to bring those ideas to life. For our legal terms and trademarks, please visit: https://www.edwards.com/legal/legal-terms
