VinFast

Manager – Sales & Aftersales Quality Control

Posted 13 Days Ago

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Hà Nội, VNM

In-Office

Senior level

Automotive • Greentech • Transportation • Manufacturing

The Role

Leads sales and aftersales quality control, compliance, audits, investigations, risk management, and corrective actions across automotive dealer and service networks. Establishes governance frameworks, monitors quality and compliance KPIs, manages audit plans, investigates complaints and fraud, drives root cause analysis, and presents recommendations to executives. Oversees budgeting, projects, stakeholder collaboration, continuous improvement, and team development.

Summary Generated by Built In

Lead the development and execution of Sales & Aftersales Quality Control, Compliance, Audit, and Investigation strategies across the dealer and service network.

Establish governance frameworks, policies, standards, and quality control processes to ensure operational excellence and regulatory compliance.

Develop and oversee annual risk-based audit plans, ensuring effective execution of periodic, ad-hoc, and special audits.

Lead investigations into critical operational issues, customer complaints, fraud, and non-compliance cases, ensuring timely resolution and preventive actions.

Drive Root Cause Analysis (RCA) and oversee the implementation and effectiveness of Corrective and Preventive Actions (CAPA).

Monitor dealer and workshop performance through quality KPIs, compliance metrics, audit findings, and operational health indicators.

Collaborate with Sales, Aftersales, Network Development, Customer Experience, Legal, and other stakeholders to strengthen operational governance and quality performance.

Lead continuous improvement initiatives by leveraging data analytics, benchmarking, and industry best practices.

Manage departmental planning, budgeting, resource allocation, and project execution.

Prepare executive-level reports, present key findings, risk assessments, and strategic recommendations to senior management.

Coach, develop, and lead team members to build a high-performing quality organization.

Requirements

Education

Bachelor's degree or above in Automotive Engineering, Quality Management, Business Administration, or a related field.

Experience

Minimum 8–10 years of experience in Quality Management, Operational Audit, Sales Operations, Aftersales Operations, Dealer Network Management, or related functions.
At least 3 years of people management or team leadership experience.
Experience in the automotive OEM industry or managing dealer networks is highly preferred.

Technical Skills

Quality Management Systems
Operational Audit & Compliance
Investigation & Fraud Detection
Root Cause Analysis (RCA)
Corrective & Preventive Action (CAPA)
Risk Management & Internal Control
Data Analytics, Power BI, Advanced Excel
Project & Stakeholder Management

Leadership Competencies

Strategic thinking
Decision-making and problem-solving
Leadership and coaching
Cross-functional collaboration
Change management
Strong communication and influencing skills

Languages

Business-level English.

Preferred Qualifications

ISO 9001 Lead/Internal Auditor
IATF 16949 Auditor
Lean Six Sigma Green Belt / Black Belt
Certified Quality Engineer (CQE)
Certified Internal Auditor (CIA)

Benefits

At VinFast, we are committed to empowering our people with meaningful career opportunities and a rewarding work environment.

Competitive salary package with annual performance review and bonus.
Comprehensive health insurance for employees.
Professional development through technical, leadership, and international training programs.
Opportunity to work in a fast-growing global automotive company with exposure to international markets.
Career advancement opportunities within a dynamic and high-performance organization.
Collaborative, innovative, and results-driven working environment.
Annual health check-up and employee wellness programs.
Company-sponsored team building and employee engagement activities.
Paid annual leave and public holidays in accordance with company policy and local labor regulations.
Other attractive benefits in accordance with VinFast's compensation and benefits policies.

Skills Required

Bachelor's degree or higher in Automotive Engineering, Quality Management, Business Administration, or a related field
8–10 years of experience in Quality Management, Operational Audit, Sales Operations, Aftersales Operations, Dealer Network Management, or related functions
At least 3 years of people management or team leadership experience
Business-level English proficiency
Experience with Quality Management Systems
Experience with Operational Audit and Compliance
Experience with Investigation and Fraud Detection
Knowledge of Root Cause Analysis and Corrective and Preventive Action
Knowledge of Risk Management and Internal Control
Experience with Data Analytics, Power BI, and Advanced Excel
Project and Stakeholder Management skills
Automotive OEM industry or dealer network management experience
ISO 9001 Lead or Internal Auditor certification
IATF 16949 Auditor certification
Lean Six Sigma Green Belt or Black Belt
Certified Quality Engineer certification
Certified Internal Auditor certification

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The Company

29,900 Employees

Year Founded: 2017

What We Do

VinFast is a Vietnamese automotive manufacturer focused on electric mobility. The company designs and produces smart electric vehicles, including cars, SUVs, e-buses and e-scooters, combining advanced technology with highly automated manufacturing. Its mission is to make sustainable transportation accessible worldwide and accelerate the transition to an all-electric future through innovative, environmentally friendly products, charging solutions, warranties, and customer services.