Job Title
Manager – SAAS (Client Engagement & Technology Solutions)
Job Description Summary
We are seeking a dynamic Client Engagement & Technology Solutions professional to identify client needs and deliver tailored SAAS solutions that enhance operational efficiency and effectiveness.
Job Description
About the Role:
Client Engagement:
- Understand client requirements and challenges to propose suitable SAAS solutions.
- Partner with the Business Development team for client bids and pitches from a application perspective.
Solution Development & Risk Mitigation:
- Collaborate with technical teams/vendors to customize solutions that meet client needs.
- Demonstrate the value and benefits of application solutions through presentations and product demonstrations.
- Prepare and deliver proposals, including cost estimates and project timelines.
- Ensure risk mitigation through thorough assessments of vendors around security governance, certifications, IT operations, network, cloud and physical security, data protection, and management including audits such as INFOSEC.
Client Application Transition Management:
- Implement common facility and property management technology solutions, including QR-based checklist management, asset management, preventive maintenance, inventory management, complaint management, feedback management, AMC & compliance management, incident tracker, digital gate pass management, attendance management, smart energy management, smart washroom solutions, VMS & ERP – Residential, visitor management system, and AI-based drone inspection.
- Deploy CW Global Technology solutions (FAMIS360, Yardi, TRIANA).
About You:
- Strong understanding of technology solutions relevant to facilities management.
- Excellent communication and presentation skills.
- Proven ability to build and maintain client relationships.
- Expertise in client bids and pitches with strong negotiation and sales skills.
- Ability to understand and translate technical information into business value.
- Self-motivated and goal-oriented with a track record of achieving sales targets.
Other Requirements:
- Proficiency in data analytics, Power Apps, and BI reporting.
- Experience in improving and enhancing existing IT systems.
- Expertise in site survey management and solutioning.
INCO: “Cushman & Wakefield”
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What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
