The Role
Leads enterprise risk prevention and management activities across two human-services organizations. Coordinates risk committees, conducts risk assessments and significant-event reviews, analyzes incident and compliance trends, develops dashboards and reports, and partners with departments on corrective and preventive actions. Supports policy development, accreditation and regulatory readiness, training, and documentation. Supervises risk management staff and promotes integration of risk management with quality improvement.
Summary Generated by Built In
Position: Manager, Risk Management
Classification: Full-time, Exempt
Reports to: Sr. Director, QI and Risk Management
Company: DePelchin Family Services
Location: Houston, TX
Position Description:
The Manager of Risk Management provides leadership and coordination for enterprise risk management activities across DePelchin Children’s Center (DCC) and Texans Together (TTG). Working within DePelchin Family Services (DFS) and the Quality Improvement and Risk Management (QIRM) department, this position supports the development, implementation, and ongoing evaluation of effective Risk Prevention and Management (RPM) systems for both organizations. The Manager partners with program and administrative leadership to identify and evaluate organizational risks, understand contributing factors, strengthen operational practices, and develop appropriate improvement and mitigation strategies. The role is responsible for helping ensure that risk management is proactive, consistent, data-informed, and integrated into ongoing quality improvement activities rather than focused solely on responding to incidents after they occur. This position also supports separate DCC and TTG RPM structures while identifying enterprise-level trends and opportunities for shared learning across the organizations.
Primary Responsibilities:
Risk Prevention and Management
Classification: Full-time, Exempt
Reports to: Sr. Director, QI and Risk Management
Company: DePelchin Family Services
Location: Houston, TX
Position Description:
The Manager of Risk Management provides leadership and coordination for enterprise risk management activities across DePelchin Children’s Center (DCC) and Texans Together (TTG). Working within DePelchin Family Services (DFS) and the Quality Improvement and Risk Management (QIRM) department, this position supports the development, implementation, and ongoing evaluation of effective Risk Prevention and Management (RPM) systems for both organizations. The Manager partners with program and administrative leadership to identify and evaluate organizational risks, understand contributing factors, strengthen operational practices, and develop appropriate improvement and mitigation strategies. The role is responsible for helping ensure that risk management is proactive, consistent, data-informed, and integrated into ongoing quality improvement activities rather than focused solely on responding to incidents after they occur. This position also supports separate DCC and TTG RPM structures while identifying enterprise-level trends and opportunities for shared learning across the organizations.
Primary Responsibilities:
Risk Prevention and Management
- Coordinate and support Risk Prevention and Management activities for DCC and TTG.
- Facilitate DCC and TTG RPM Committee meetings, including development of agendas, analysis of trends, follow-up on action items, and documentation of committee activities.
- Assist leadership and programs in identifying operational, clinical, regulatory, contractual, reputational, financial, and organizational risks.
- Develop processes for tracking identified risks, mitigation activities, responsible parties, and follow-up.
- Conduct or facilitate structured risk assessments when concerns or significant events are identified.
- methodologies, Corrective or preventive action planning.
- Facilitate multidisciplinary reviews of significant events or organizational concerns as appropriate.
- Develop clear findings and recommendations based on evidence and identify contributing factors.
- Develop and maintain dashboards, reports, or other tools to monitor risk indicators across DCC and TTG.
- Analyze trends in areas such as incidents, complaints, grievances, investigations, regulatory findings, contractual concerns, safety events, and other organizational risk indicators.
- Work with Quality Improvement, Data and Analytics, GMOE, Programs, and other departments to improve the quality and usefulness of risk-related data.
- Provide summaries of significant trends and emerging risks for the Quality Improvement Risk Management Department and organizational leadership.
- Partner with departments to develop practical corrective and preventive actions in response to identified concerns.
- Assist teams in developing actions that address underlying processes and contributing factors.
- Collaboratively establish appropriate measures and follow-up periods to evaluate whether interventions are effective.
- Monitor completion and effectiveness of risk mitigation activities.
- Serve as a Risk Management resource to DCC and TTG leadership regarding risk identification, assessment, mitigation, and continuous improvement.
- Build collaborative relationships with program leadership and operational teams to encourage early consultation when concerns arise.
- Assist with development and review of policies and procedures.
- Monitor changes in applicable accreditation standards, regulations, contractual requirements, and organizational expectations that may affect risk management practices.
- Maintain documentation demonstrating organizational RPM activities for accreditation, audits, monitoring, and other external reviews.
- Develop and provide training, technical assistance, and consultation related to risk management principles and tools.
- Provide supervision, coaching, and direction to assigned Risk Management Analysts/Specialists.
- Establish priorities and distribute risk-related reviews and projects based on organizational needs.
- Develop staff expertise in risk assessment, investigation, data analysis, root cause analysis, and quality improvement methodologies.
- Bachelor's degree, in social services, behaviorah health, quality management, risk managment or other human services related field.
- Three (3) years of progressively responsible experience in risk management, quality improvement, compliance, program operations, child welfare, behavioral health, healthcare, or a related field.
- Supervisory or leadership experience preferred.
- Experience conducting investigations, risk assessments, root cause analyses, or quality improvement reviews strongly preferred.
- Experience within child welfare, social services, behavioral health, or another highly regulated human-services environment preferred.
- Experience with accreditation, regulatory, or contractual compliance preferred.
- Strong knowledge of risk management, quality improvement, compliance, or related organizational oversight practices.
- Ability to objectively review complex situations and distinguish facts, assumptions, contributing factors, and root causes.
- Strong analytical and critical-thinking skills.
- Ability to analyze quantitative and qualitative information and communicate meaningful trends.
- Demonstrated ability to facilitate difficult or sensitive discussions in a neutral and collaborative manner.
- Strong written communication and report-writing skills.
- Ability to translate findings into practical and sustainable recommendations.
- Strong organizational and project-management skills.
- Ability to work collaboratively across departments and organizational levels.
- Ability to balance multiple priorities and determine when concerns require escalation.
- Working knowledge of continuous quality improvement methodologies, including PDSA, Root Cause Analysis, Five Whys, and process mapping.
- Ability to develop dashboards, tracking tools, and management reports.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Environment: Office
- Work Schedule: Monday – Friday during standard business hours.
- Travel: Occasional
Skills Required
- Bachelor’s degree in social services, behavioral health, quality management, risk management, or another human-services-related field
- Three years of progressively responsible experience in risk management, quality improvement, compliance, program operations, child welfare, behavioral health, healthcare, or a related field
- Supervisory or leadership experience
- Experience conducting investigations, risk assessments, root cause analyses, or quality improvement reviews
- Experience in child welfare, social services, behavioral health, or another highly regulated human-services environment
- Experience with accreditation, regulatory, or contractual compliance
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The Company
What We Do
DePelchin Children's Center is a Houston-based nonprofit that supports children and the families who care for them. Founded in 1892, it provides comprehensive services including parenting classes, counseling, foster care, adoption, prevention, and family-strengthening programs. Its mission is to promote children's mental health and physical well-being, prevent maltreatment, preserve healthy families, and help ensure children grow up in safe, caring homes.
