Risk Manager

Reposted Yesterday
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Headquarters, AZ, USA
In-Office
Mid level
Insurance
In a world made up of devices, screens, and power buttons, when something breaks, Asurion steps in to help.
The Role
Lead product efforts for ARIA and FRM risk tools: write and refine business requirements, support Agile development, manage cross-team implementations and go-lives, validate production behavior, and drive system/process improvements to reduce fraud and improve claims adjudication accuracy and regulatory alignment.
Summary Generated by Built In
The Risk Manager is responsible for helping analyze, write, and organize business requirements for the ARIA and FRM product teams. The role partners with teams internal to Fraud Operations, as well as external channels such as Web, Alpha, Cloud Api, and IVR to deliver tools that help mitigate fraud in the insurance and warranty claim flow.Essential Duties and Responsibilities
  • Collaborate with Sr Product Manager to create specific and succinct requirements for delivering data-driven tools to Risk Managers
  • Participate in Agile ceremonies with a goal of helping manage Development teams
  • Analyze and fill gaps in requirements that arise during development to reduce developer downtime. 
  • Attend Client implementation and go-live meetings to get insights into what customizations are needed for mitigating risk; understanding timelines; and managing expectations
  • Manage projects that require multiple teams to cross the finish line together for products to be delivered
  • Evaluate and help groom the product backlog to ensure that asks are still relevant, organized, and prioritized according to user needs. 
  • Become a subject matter expert of the FRM and ARIA products with enough technical involvement to perform validations of what transpired in the claim flow
  • Validate products moving to production work as expected
  • Drive cross-functional collaboration to design and implement system/process improvements that enhance claims adjudication accuracy and regulatory alignment
  • Challenge processes to support scalability and consistency across business units
Professional Competencies
  • Strong organizational skills with attention to detail to keep requirements for multiple projects organized
  • Very strong listening and confident communication skills to extract requirements, distill them into to succinct but specific language and simplify complexity for diverse audiences.
  • Capacity to manage multiple projects simultaneously.
Education and Experience
  • Bachelor’s degree required (Business, Finance, Risk Management, or related field)
  • 3+ years of experience managing processes in a fast moving or startup environment
  • Demonstrated success leading projects and initiatives as an individual contributor.
  • Familiarity with data analysis and visualization tools (SQL) preferred.
  • Familiarity with claims systems and insurance technology platforms a plus.
Why Join Us

This is an opportunity to lead critical risk management initiatives without managing direct reports. You’ll act as a subject matter expert and project leader, driving measurable impact across Asurion’s claims operations and influencing how insurance risk evolves in a technology-driven landscape.

Skills Required

  • Bachelor's degree in Business, Finance, Risk Management, or related field
  • 3+ years of experience managing processes in a fast-moving or startup environment
  • Valid insurance license (must hold or obtain within required timeframe)
  • Demonstrated success leading projects and initiatives as an individual contributor
  • Strong organizational skills and attention to detail
  • Very strong listening and confident communication skills
  • Familiarity with SQL and data analysis/visualization tools
  • Familiarity with claims systems and insurance technology platforms

Asurion Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.

  • Fair & Transparent Compensation Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
  • Strong & Reliable Incentives Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
  • Healthcare Strength Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.

Asurion Insights

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The Company
HQ: Nashville, Tennessee
18,000 Employees
Year Founded: 1994

What We Do

We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.

Why Work With Us

As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.

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