Manager, Risk & Controls

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

OpenTable’s Finance team is hiring a Manager, Risk & Controls!

This leadership role is responsible for overseeing the design, implementation, and ongoing monitoring of Business Process (BP) risk management and control activities. The Manager, Risk & Controls will play a key role in ensuring compliance with the Sarbanes-Oxley Act and other regulatory requirements, while partnering with cross-functional teams, senior leadership, and auditors. By identifying, assessing, and mitigating material risks through effective internal controls, you will help safeguard the organization and support OpenTable’s business objectives.

Risk Management and Assessment

• Identify, evaluate, and prioritize risks across OpenTable’s financial and operational processes.
• Lead key Risk & Controls BP deliverables, including risk and deficiency assessments, scoping, control testing, SOX certifications, and SOC 1 reviews.
• Assist the Senior Manager of Risk & Controls in supporting OpenTable’s Enterprise Risk Management (ERM) initiative, including activities related to risk identification, assessment, monitoring, and reporting as defined by Booking Holdings Risk & Controls (BKNG).
• Monitor emerging risks impacting finance and operations, and propose practical mitigation strategies.
• Ensure alignment with BKNG group policies and broader compliance requirements.

Controls Design and Effectiveness

• Assess the design and operating effectiveness of controls to ensure they mitigate identified risks.
• Lead the design and implementation of internal controls for financial reporting (Key and Non-Key) while driving broader risk management across technology, security, compliance, legal, and operations.
• Guide teams in executing reconciliations, approvals, exception monitoring, certifications and other business process controls.
• Develop and maintain internal control documentation, including process flow diagrams, narratives, risk matrices, and testing results.

Controls Certification and Audit Support

• Manage quarterly and annual control certification cycles across business processes.
• Lead and support business process control testing, walkthroughs, and evidence collection for audits.
• Serve as a liaison between Finance, Operations, BKNG, Global Internal Audit, and external auditors.

Remediation and Process Improvement

• Identify and investigate process risks, control gaps, and design issues within financial processes and systems.
• Perform Deficiency aggregation and impact assessment, develop remediation plans, and oversee execution to support timely resolution.
• Continuously improve control activities and risk management processes through automation, analytics, use of GenAI and cross-functional collaboration.

Stakeholder Engagement

• Build and maintain strong working relationships with Finance, Operational Risk Owners, BKNG, Global Internal Audit, and external auditors.
• Partner with cross-functional leaders to balance business objectives with a risk-aware culture.
• Prepare and deliver reports to senior management, including deficiency updates, testing, and project status and Audit Committee updates.

• Bachelor's degree or equivalent experience in Accounting, Finance, or Business Administration.
• 7+ years of progressive experience in risk management, internal controls, or audit (internal or external), with significant experience in SOX compliance.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong project management, prioritization, and organizational skills.
• Excellent written and verbal communication skills, with the ability to effectively interact with all levels of management and external auditors.
• CPA, CIA, and/or CISA certifications.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and G Suite.

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Free lunch 2 days per week

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this US located role is 120,000 - 150,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any adjustments.

#LI - BB1