Manager Risk & Control Partnering

We’re looking for proactive, high performing and influential Risk & Control Managers to join our first-line Risk team on a permanent basis. You’ll partner with colleagues across Retail and Group Customer Operations, providing expert advice, constructive challenge and actionable insight to strengthen risk management, regulatory compliance and control effectiveness, ensuring good customer outcomes for our members, thinking strategically and across a breadth of business areas.

You will be a critical part of the first line risk team responsible for one or more areas within the Retail or Group Customer Operations functions, providing risk expertise, guidance and opinions on all aspects of conduct, regulatory and operational risk. You will be working closely with business, change and other risk teams to ensure risks are identified, appropriately understood and mitigated, documented and approved including through maintaining a robust risk profile for the business area. Customer outcomes are at the heart of everything we do, you should have a thorough understanding of Consumer Duty along with a passion for customer experience.

Please note that the Retail and Group Customer Operations Risk team is made up of different level roles and we are currently recruiting for multiple vacancies. There are variations in the level of experience required and in-role responsibilities depending on the role. If you are interested but unsure which role to apply for, feel free to reach out to the Recruiting Manager for an informal chat.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Northampton, Gosforth, Glasgow, Dunfermline, Wakefield, Sheffield or Bournemouth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You will be a key part of the team providing primary risk support to one or more business areas across Retail or Group Customer Operations, building trusted and influential relationships with senior stakeholders. You will provide expert advice, insight and constructive challenge to help business and change teams identify, assess, manage and monitor conduct, regulatory and operational risk and regulatory compliance obligations to deliver good customer outcomes.

You will influence the content and maintain a comprehensive understanding of the business area’s risk and control profile and applicable regulation, identifying emerging risks, control weaknesses and opportunities for improvement, ensuring controls are proportionate to the risks being managed. You will support business areas to deliver and evidence good customer outcomes, in line with Nationwide’s policies, risk appetite and strategic commitments.

You will support the management of incidents, issues and actions, helping teams understand root causes, assess impact and establish robust, sustainable remediation plans. Additionally, you will provide clear, timely and decision-useful risk reporting and insight to governance forums, committees and senior stakeholders.

To support business change activity, you will assess the implications of relevant regulatory, legislative, business and strategic change, working with risk owners to reduce the risk of future harm or regulatory non-compliance.

You will work collaboratively with colleagues across business and risk teams, including colleagues in 2nd and 3rd line, to support a joined-up approach to risk and control management. You will contribute to cross-risk and cross-functional initiatives that improve control effectiveness, risk management capability and risk culture across Nationwide.

You may be required to line manage Consultants, Practitioners and Senior Consultants as part of this role. Where required, you will lead, coach and develop the team of risk and control professionals, providing clear direction, effective performance support and meaningful development opportunities. If you don’t have direct line management responsibility, as a senior member of the team you will still be involved in coaching and developing wider team members. Whilst doing so, you will foster an inclusive, collaborative and improvement-focused team environment, in which diverse views are encouraged, and colleagues are supported to perform at their best.

About you

We are looking for someone who is self-driven, highly organised, enthusiastic, who has great stakeholder, influencing and time management skills. As a minimum you’ll have:

• Significant practitioner/manager level experience within risk management, regulatory compliance or controls in financial services, ideally supporting Retail banking front and back-office processes
• A broad understanding of the financial services regulatory environment and its impact on operational, conduct and regulatory risk
• Experience of providing accurate, objective and pragmatic advice with constructive challenge, while maintaining impartiality, to BAU and Change activity
• Proven ability to communicate complex risk and regulatory matters clearly to stakeholders at different levels, with strong relationship management, communication and influencing skills to help build trust and maintain relationships with a variety of stakeholders across all levels of the society and externally
• Strong judgement, influencing and facilitation skills, with a proven ability to demonstrate decisiveness and sound judgement on a consistent basis, collaborating with colleagues and providing a solution-oriented approach
• A relevant risk, compliance or professional qualification, or be able to demonstrate equivalent knowledge and expertise gained in a relevant industry / profession

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.