Manager, Revenue Operations

At Blacksmith, we’re rebuilding CI from the ground up. We provide cloud infrastructure that enables engineering teams to run GitHub Actions dramatically faster and far more cost-effectively — and we’re on a mission to build the world’s first CI-optimized cloud.

As adoption accelerates across Digital Native companies and large enterprises, we’re building a world-class GTM engine to support our next stage of growth. Revenue Operations is foundational to that effort. We’re hiring a Manager, Revenue Operations to bring structure, intelligence, and technical rigor to our go-to-market systems, processes, and analytics.

This role sits at the center of Sales, Marketing, Product, and Finance — shaping strategy, building scalable processes, and ensuring operational clarity in a high-velocity, deeply technical GTM environment.

You will partner daily with GTM leadership and AEs in both the Digital Native and Enterprise segments, helping Blacksmith execute at a world-class level as we define a new category of CI cloud.

• Own and operate our core GTM systems — including Salesforce, sales engagement, marketing automation, and BI tools.

• Translate GTM requirements into scalable workflows, automations, and processes across Sales, Marketing, Partnerships, and CS.

• Maintain and optimize lead routing, account assignment, opportunity stages, and forecasting frameworks.

• Build dashboards and analytics that surface insights on pipeline health, funnel conversion, rep productivity, bookings, and forecast accuracy.

• Identify underperformance or whitespace opportunities across segments and propose clear recommendations.

• Provide GTM reporting for leadership, investors, and the Board.

• Support forecasting cadences, quarterly planning, and coverage modeling for two distinct segments.

• Work with Enterprise AEs on deal support, pricing workflows, approval routing, and data accuracy for large evaluations.

• Collaborate with Solutions Engineering on evaluation tracking and technical win/loss insights.

• Build and refine our segmentation, territory models, and capacity planning frameworks as we scale.

• Lead programs focused on pipeline generation, pricing strategy, sales productivity, and stage-by-stage conversion improvements.

• Evaluate and implement new GTM tools to improve efficiency and visibility.

• Own data accuracy across accounts, contacts, opportunities, and forecasting artifacts.

• Implement standards, documentation, and processes that keep our GTM systems clean, reliable, and audit-ready.

• Troubleshoot issues and proactively refine workflows to minimize friction for field teams.

• Partner with Product and Engineering to embed pricing, packaging, and usage signals into GTM processes.

• Align with Finance on ARR definitions, forecast methodologies, and booking governance.

• Work directly with Marketing on attribution, lead scoring, and funnel visibility.
  

• 5–8 years experience in Revenue Operations, Sales Ops, GTM Systems, or Strategy

  Experience in a high-growth SaaS or infrastructure/devtools company strongly preferred.

• Hands-on expertise with GTM systems

  • Salesforce (admin + architecture experience strongly preferred)

  • Sales engagement tooling (e.g., Outreach, Apollo)

  • Marketing automation tools

  • Forecasting / BI tools (Tableau, Metabase, Hex, Looker, or similar)

  • SQL proficiency or strong analytics fluency is a plus.

• Strong strategic and analytical instincts. You can model complex GTM scenarios, interpret trends, and translate insights into actionable recommendations.

• Systems thinking + execution ability. You understand how pipeline, routing, territories, forecasting, and compensation mechanics fit together — and can design processes that scale.

• High ownership and comfort with ambiguity. You thrive in environments with rapid iteration, incomplete data, and new GTM motions being built in real time.

• Exceptional communication and leadership presence. You can partner with AEs, SEs, founders, and executives with equal credibility — and you know how to influence without authority.

• Startup DNA. You execute fast, solve problems creatively, and enjoy being hands-on in the tools.

• Experience supporting Enterprise and Digital Native segments simultaneously.

• Prior work with usage-based pricing models, cloud cost data, or technical product signals.

• Familiarity with developer tools, CI/CD pipelines, cloud infrastructure, or DevOps workflows.

• Exposure to compensation modeling, quota design, and coverage models.

• Experience building RevOps from early stage → scale.

• Competitive salary + meaningful equity

• Medical, dental, and vision insurance

• Unlimited PTO

• Early-exercise stock options

• 12 weeks fully paid parental leave (U.S.)

• Quarterly team offsites