Company Summary
DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
- Maintain continuous communication with Product Owners, Team members and Vendors to ensure seamless operations.
- Manage the day-to-day operations of the shift, ensuring the team is staffed and SLA commitments are met.
- Manage the Online Charging, Mediation and Billing Operations teams, collaborate with cross-functional teams to enhance the tools and systems.
- Work closely with POs to plan the TEST and PROD deployments.
- Work with the vendor team to plan the Product fix installations and perform the impact analysis on moving it to Production.
- Prepare the weekly report for the SLA, tickets and Incidents handled and publish to management/required stakeholders.
- Manage a team of 10-15 engineers working in shifts
- Handle escalations and guide support engineers by understanding the problem.
- Propose, drive and implement automation initiatives to reduce manual work.
Skills, Experience and Requirements
- Engineering degree with 15+ years of experience with at least 5+ years of experience in telecom Billing Operations with minimum 4 years of experience in managing the telecom operations team.
- Experience in Incident and Problem Management.
- Experience in Agile Scrum Delivery, Devops and Stakeholder Management.
- Experience in AWS, CI/CD, Kubernetes
- Experience in Mediation, Online Charging will be an advantage.
- Strong written and verbal communication skills
Benefits
- Employee Stock Purchase
- Term Insurance
- Accident Insurance
- Health Insurance
- Training Reimbursement
- Gratuity
- Mobile and Internet Reimbursement
- Team Outings
Top Skills
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!
Gallery
DISH, an EchoStar Company Teams
DISH, an EchoStar Company Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
