Reports to: Senior Manager, Retail Training & Development, Coach Korea
Location: Seoul, Korea
Coach is a leading design house of Expressive luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
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Key Responsibilities
Primary Purpose:
Coach Korea is looking for a Retail Learning & Development Manager, whose role is delivering skills for improving sales/service capability of store teams. To design, develop, implement, and evaluate training programs. The incumbent will work closely with retail and cross functional partners to deliver skill building training solutions.
Key Responsibilities:
- Design, develop, and deliver training programs and projects for retail staff in alignment with the annual training calendar.
- Conduct in-depth analysis of target audiences and training needs to define clear learning objectives and create content for both virtual and in-person formats.
- Collaborate with retail managers to identify training needs using business metrics and develop agile, business-aligned learning solutions.
- Support the implementation of the company's training strategy in close partnership with global training teams.
- Ensure consistent and exceptional service delivery across markets in accordance with Coach Experience standards.
- Operate and manage customer feedback programs and training platforms.
- Maintain and update a comprehensive database of training programs, manuals, and related materials.
- Prepare regular training reports to evaluate effectiveness, measure outcomes, and recommend improvements to enhance staff performance.
- Stay informed on industry trends, competitor service standards, customer acquisition strategies, and training innovations.
- Conduct regular store visits and provide on-the-job coaching to frontline staff.
- Coordinate and communicate effectively with internal stakeholders and external partners to execute training initiatives.
Education, Experience and Qualifications:
- Bachelor's degree or above
- ※ Preferred majors: HRD or related fields
- Minimum 8 years of experience in training and development within a customer-facing, multi-location environment
- ※ Retail industry experience is preferred
- Possession of professional training certifications is a strong advantage (e.g., HRD, certified trainer credentials)
- Proven track record of designing and delivering impactful training programs that drive business performance
- Strong analytical skills with the ability to identify, quantify, prioritize, and solve problems effectively
- Ability to perform routine tasks while proactively seeking opportunities for process improvement
- Excellent verbal and written communication skills in both Korean and English
- Demonstrates a growth mindset and strong resilience in adapting to change and overcoming challenges
Coach is equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
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What We Do
A tapestry is made of many threads woven into one story. So are we.
Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas, we push ourselves in our work, pull out the unexpected in what we create, and expand the bounds of possibility.
Our brands were created by dreamers who were determined to turn ideas into icons and, with passion, made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material, process, and person that plays a part in our work, and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function, of heritage and innovation, of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft.
The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities, to make the fashion industry sustainable, and to build a house that’s equitable, inclusive, and diverse. Individually, our brands are iconic. Together, we can stretch what’s possible.
Why Work With Us
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed.
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