Manager, Region Field Operations

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Field Operations Manager to supervise the daily activities of the employees in their respective region. The Field Operations Manager sets priorities for the team to ensure task completion and coordinate work activities with other managers. This position reports to the Field Operations Director.

Responsibilities

• Supervise the teams’ objectives and reports on their performance as it relates to established performance goals (MTTR, Revenue, OTP).

• Hire, retain, and develop a team of Field Technicians (15).

• Develop training and mentoring programs for new and existing team members.

• Work with internal organizations and 3rd parties to ensure maintenance, break-fix, and turn-up activities are resolved consistently to the service levels expected by our customers; both internal and external.

• Work with internal teams to create, streamline, and document workflow.

• Prioritize assigned work.

• Monitor costs to ensure incurred costs are in line with the forecasted budget.

• Create, monitor, and report on the forecasted budget for the assigned region.

• Responsible for inventory forecasting and tracking of the assigned region.

• Administer Zayo fleet program in partnership with Fleet Manager for the assigned region.

• Establish a disaster recovery plan for the assigned region.

• Contribute to the ongoing expansion of Workforce Management as a way to increase Field Operations efficiencies. This includes the WFM team members as well as any systems and process development - Salesforce or otherwise.

• Establish and publish 24/7 on-call/after hours coverage schedule.

• Work closely with remote support team to identify isolate and repair network and customer impairments.

Qualifications

• Must live within 60 minutes of Indianapolis, IN

• Bachelor’s Degree in management, or other related field is required with 5 (five) years of related experience, and 2 (two) years of managerial experience
  OR a High school diploma/GED with 9 (nine) years of direct related experience plus 2 (two) years of experience in a leadership or managerial capacity

• Comfort in presenting data and financials to team and various other departments 

• Strong communication skills

Base Pay Range: $81,200 - $116,000 USD/annually, commensurate with experience.

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Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.