Manager - Recovery Risk (On-Site)

Who we are

Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.
 

The Manager - Recovery Risk is responsible for managing multiple Recovery teams, including the Deficiency Review, Admin, Risk Analyst teams. Manager - Recovery Risk is responsible for manage relationship between Recovery and Compliance/Audit functions, managing all internal and external audit reviews and responses, managing the Recovery department’s inline testing, and managing Recovery Letters.

The Manager - Recovery Risk is responsible for the ongoing monitoring of the internal control environment within Recovery, including evaluating operating procedures, and making recommendations for changes in operations to minimize risk and ensure compliance within the department. They provide project management support for system changes as required within Recovery when issues are identified, ensure Recovery procedures are updated as needed and accurately reflect operations, and assist in the boarding of Recovery loans.

Duties and Responsibilities

• Works with management to develop sound internal controls for the Recovery department.
• Provides ongoing support to the Recovery department to address deficiencies identified in operating procedures and implement changes as needed.
• Ensures that Procedures accurately reflect Recovery Operations and ensures procedure changes are communicated and executed within the department.
• Performs ongoing reviews of high-risk transactions within Recovery to evaluate the effectiveness of the control environment. This includes internal audits performance by the Recovery Risk Analysts.
• Works closely with other departments such as Compliance, Legal, and IT to ensure Recovery implements required system and business changes as needed.
• Works closely with other departments that perform shared services, such as Correspondence and Loan Servicing, to ensure Recovery items are properly handled.
• Manages Year-End tax processes for Recovery department to ensure required tax forms are issued to customers.
• Assist with Recovery Credit Reporting issues and changes as needed.
• Complete monthly review of accounts to ensure SOX controls are met.
• Participate in various special projects and corporate-level initiatives, as necessary. Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor’s degree required, preferably in Accounting, Business, or Management
• 6-8 years mortgage servicing experience required, preferably in mortgage and/or post charge-off collections.
• 2+ Years previous Audit experience required.
• 2+ years previous supervisory experience preferred.
• Experience in reading and analyzing documents, including loan documents or servicing/collection agreements.
• Experience with internal company policies and procedures.

Skills, Abilities, and Knowledge

• Strong organizational skills and attention to detail.
• Ability to collaborate with team members to achieve results.
• Excellent verbal and written communication skills
• Ability to work across organizational lines.
• Self-Motivated with strong attention to detail and excellent organizing skills
• Strong problem-solving skills
• Ability to work both independently and with a team.
• Proficiency with Microsoft Office, such as Word and Excel
• Detail oriented, excellent organizational and negotiation skills
• Sound business judgment
• Skilled at issue identification and resolution
• Strong analytical skills
• Excellent team player
• Process, timeline, and people management skills

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Last Updated: 9/9/2024

Company Perks:
• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Employee Engagement Activities

 Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan 

•  Performance-based Incentives
• Pet Insurance

• Advancement Opportunities

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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