Manager, Rating Quality Assurance

Reposted 9 Days Ago
Be an Early Applicant
2 Locations
In-Office
106K-175K Annually
Mid level
Insurance
The Role
Manage the product rating function, support testing, ensure compliance, and lead teams while analyzing and improving processes for insurance products.
Summary Generated by Built In
Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
Product

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$106,300.00 - $175,400.00

Target Openings
1

What Is the Opportunity?
Under limited supervision, provides support for the product rating function including all variables associated with premiums to achieve financial and strategic objectives, both at the state/province and national level. These functions are performed using a business-controlled rating engine and other associated technologies. Works with other business unit teams and team members to support rating quality testing. Applies knowledge of current industry trends and techniques to formulate solutions within the context of assigned project. This position will support Business Insurance or Personal Insurance products. This job may be a technical lead or manage a small team of people.What Will You Do?
  • Analyzes and directs activities for rating quality testing that supports business requirements, such as rating and other related documentation; provides guidance to less experienced members of the team.
  • Consults with business and actuarial to develop rating business requirements and rating testing requirements.
  • Directs design and implementation of External Rating tool (Excel or Python)  as needed for larger more complex products as well as consults on the implementation of new products ensuring traceability to requirements.
  • Performs consistency checks across multiple requirements for same project.
  • Maintain other business owned tools and technologies that support the rating of products; recommends or reviews enhancements or efficiencies.
  • Determines testing scope, conducts peer reviews, and conducts unit testing, validates changes in accordance with requirements and adheres to all required team best practices per audit compliance requirements.
  • Develop test plans and ensure creation of test plan scenarios align with scope of product deliverables.
  • Develop timelines, identify dependencies and testing estimates to support project deliverables.
  • Leads triage/investigation and ensures resolution of issues surfaced during testing phases.
  • May assist in test case execution as needed.
  • Monitor/track testing progress and communicate/update business partners as needed.
  • Provide testing direction/guidance to offshore resources.
  • Meets or exceeds quality, timeliness, and service level agreements.
  • Identifies and conducts analysis of rating discrepancies and ensures timely resolution and retesting.
  • Further develops effective relationships and provides consultation to various business partners and teams.
  • Provides direction on rating testing, triaging and correcting rating issues to less experienced team members.
  • May manage the effective use of team resources for implementation of ongoing projects, enhancements, initiatives and/or problem resolution.
  • Acts as subject matter expert for assigned applications, systems or technologies.
  • Provides input to overall team direction; mentors and provides feedback to others on team.
  • Act as technology advocate to improve the testing process.
  • Mentors less experienced team members from a technical perspective.
  • Other duties as assigned.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Bachelor's degree in a related field.
  • 6 years of programming/ configuration, development, actuarial, or rating experience.
  • Advanced working knowledge of relational databases or similar rating engine technology.
  • Advanced knowledge of property casualty insurance products (Personal or Business Insurance).
  • Expert Excel skills (VBA, complex nested formula development)
  • Strong attention to detail and critical thinking
  • Strong communication and relationship management
  • Demonstrates an aptitude for learning assigned supported business systems and technology.
  • Advanced leadership, innovation and initiating skills.
  • Results driven.
  • Advanced understanding of rating and pricing concepts.
  • Customer-focused orientation (agent and consumer).
  • Advanced oral and written communication skills, with ability to influence others at all levels of the organization.
  • Advanced organization and time management skills.
  • Attention to detail.
  • Advanced critical thinking and analysis skills to assigned work efforts. Also includes advanced problem-solving skills.
  • Actively invests in improving own capabilities.
What is a Must Have?
  • A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience required.
  • 4 years of programming, development, actuarial, or rating experience required.
What Is in It for You?
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Top Skills

Excel
Python
Relational Databases
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The Company
HQ: New York, NY
35,118 Employees

What We Do

Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other.

Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers.

Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount.

By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.

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