Manager Quality Assurance

Job Title: QA Manager
Location: Mercu Tower 3, KL Eco City, Kuala Lumpur, Malaysia
Type: Full-time | Permanent Position (Client Permanent Payroll)
Reporting To: IT Solutions Delivery Lead

We are seeking an experienced Quality Assurance (QA) Manager to lead and govern QA practices across enterprise technology initiatives, with a strong focus on life and general insurance domain applications. Based in our client’s Malaysia office, the QA Manager will play a pivotal role in defining, implementing, and maintaining robust testing strategies and operating models that ensure quality and timely delivery of software solutions across business units.

• Define and maintain a comprehensive QA framework across projects.

• Govern Quality Assurance (QA) and User Acceptance Testing (UAT) initiatives.

• Drive implementation of the Testing Operating Model and ensure adherence across the organization.

• Ensure requirement traceability and alignment to test scope.

• Provide metrics and reporting on test quality, coverage, and benefits.

• Create test strategies and detailed QA/UAT test plans including test matrices, test cycles, and resource plans.

• Manage QA resource allocation and demand forecasting.

• Conduct effort estimations for QA and UAT activities.

• Plan and manage dependencies, risks, and stakeholder engagement.

• Coordinate test environment setup (hardware/software).

• Provide business readiness and go-live provisioning support.

• Oversee test execution cycles, ensuring high-quality deliverables.

• Assign and manage tasks for QA and UAT resources.

• Consolidate and facilitate test scenarios, test cases, and test data aligned with business processes.

• Track and report progress to project managers and stakeholders.

• Ensure defect management and consistent documentation practices.

• Lead and mentor QA team members, initially focusing on Singapore BU support.

• Act as the Person-in-Charge (PIC) for QA resources in Malaysia.

• Onboard and coach new QA team members.

• Foster a collaborative, high-performance, and inclusive QA team culture.

• Align team efforts with organizational goals and enable continuous learning.

• Bachelor’s degree in IT, Computer Science, Insurance, Finance, or a related field.

• Minimum 7 years of experience in Life and General Insurance industry in QA-related roles.

• Proven experience leading QA teams and managing enterprise test strategies.

• Strong exposure to system implementation projects.

• In-depth knowledge of Life and General Insurance products and business processes.

• Familiarity with Life Asia and Group Asia applications (preferred).

• Strong understanding of test management methodologies, tools, and frameworks.

• Excellent in creating test strategies, plans, and scenarios with end-to-end traceability.

• Ability to drive quality across manual and UAT cycles; automation testing experience is a plus.

• Strong stakeholder management, with excellent written and verbal communication skills.

• Skilled in handling tight timelines and multiple priorities under pressure.

• Proficient in business and financial analysis, test metrics, and process optimization.

• Opportunity to work with a leading technology innovation arm of a reputed insurance group.

• Be part of a dynamic and collaborative work environment in a centrally located office in KL Eco City.

• Lead strategic QA initiatives across multiple geographies.

• Attractive remuneration and permanent employment benefits.

Note: Only candidates with relevant QA leadership experience in the Life & GI Insurance domain will be considered.