Manager, Quality Analytics - Quality-2

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Role is responsible for the planning, execution and delivery of data and analytics functions on behalf of the Quality and Patient Safety Department at Memorial Hermann. Supports quality and regulatory programs including but not limited to Vizient, Leapfrog, NHSN, CMS IQR, CMS Care Compare, etc. Responsible for maintaining the Quality and Patient Safety portfolio of data and analytics products and services in support of departmental objectives and standards.Job Description

MINIMUM QUALIFICATIONS

Education:  Bachelor's Degree in a work-related field/discipline (i.e. Nursing, Business, Economics, Engineering, Business Analytics, Information Systems, Computer Science, Data Science, etc.) from an accredited college or university required.

Licenses/Certifications: Epic certification preferred. Cogito, Clarity, Caboodle preferred; relevant application certification such as ClinDoc, Orders, Bugsy, etc. will be considered.

Experience / Knowledge / Skills:

• Minimum of five (5) years of industry experience in Analytics and Information systems and/or Quality Analytics experience in a complex health system; including three (3) years of supervisory/leadership experience.

• Three (3) years of experience with deployment of operational reporting and/or business intelligence/analytics solutions in a complex health system preferred.

• Experience working with quality outcomes data (mortality, readmission, HAIs, PSIs, LOS, etc.) as well as process measures.

• Effective oral and written communication skills.

• Customer focused and collaborative mindset.

• Result-driven, ability to work in a fast-paced environment and able to handle multiple projects.

• Strong interpersonal and time management skills.

• Knowledge of regulatory programs including but not limited to Vizient, Leapfrog, NHSN, CMS IQR, CMS Care Compare, etc.

• Domain knowledge of data/analytics tools including but not exclusive to:

  • Database/DataWarehouse/Data Lake – SQL Server, Snowflake

  • Programming – SQL, Python

  • BI/Visualization tools – Tableau (preferred), Microsoft Power BI, Sigma

  • Statistical tools – R, SAS, Minitab

  • Data Science tools – Python, SAS, Anaconda

  • EMR – Epic Cogito, Clarity, Caboodle; Radar; Reporting Workbench; SlicerDicer

PRINCIPAL ACCOUNTABILITIES

• Manages the strategic initiatives of the Quality and Patient Safety department, aligning to the organizational goals of the System.

• Facilitates the scoping, requirements definition, solution design, development, and validation of ongoing data and analytics needs for the Quality and Patient Safety department through collaboration with system, facility and/or departmental leadership throughout the organization.

• Coordinates with other enterprise analytics teams and ISD to execute data acquisition and management strategy, leverage enterprise and departmental data assets and analytics toolsets, collaborate on data and process improvement projects, and align to enterprise standards and best practices.

• Accomplishes department objectives by developing and implementing processes and best practices; maintaining data quality standards; planning, evaluating and prioritizing department activities; employee development and growth; recruiting, staff onboarding and orientation; and retention of high performing employees.

• Oversees and advises on the design and delivery of analytic solutions/products that drive informed decision making, via key quality outcomes and process performance metrics.

• Directly works with executive leadership across the organization to support and implement high-quality, data-driven decisions leveraging analytics products and solutions, ensuring alignment to strategic goals effectively and transparently managing quality and patient safety priorities.

• Oversees the data/report request process using a unified review of all incoming quality analytics requests for alignment, tracking requests submitted, prioritization, approval, and individual assignment by strategically managing resources, timelines, expectations and deliverables.

• Manages a team to produce data, reports, dashboards, analytics and actionable insights in support of the organization’s Quality and Patient safety goals.

• Supports, motivates and manages the people and processes responsible for accurate and optimal data collection, data processing, data modeling, data analysis and insights to drive value.

• Manages the department’s resource needs and promotes the professional growth of the team by implementing and tracking to individual performance goals, department goals, and development plans.

• Ensures the transparency of communication by leading or participating in department meetings and leadership meetings.

• Develops and implements quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.

• Ensures all standards are adhered to by the team, customers, and vendors such as but not limited to access requests, intake process, approvals, security, and HIPAA policies.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.