Manager, Provider Success

Posted 6 Days Ago
Hiring Remotely in US
Remote
3-5 Years Experience
Fintech • Healthtech • Payments
The Role
Manager, Provider Success role at PayZen responsible for managing provider relationships, ensuring value delivery, and driving customer satisfaction. Requires 3-5 years of enterprise account management experience in healthcare and strong communication and analytical skills.
Summary Generated by Built In

The Company

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors. 


The Role

As a member of the Provider Success team, you will be responsible for managing our provider relationships. You will play a critical role in ensuring your providers understand PayZen’s value, identifying expansion opportunities, and ensuring customer satisfaction / retention. You have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience. You take a consultative approach to relationship building and account management.

Responsibilities

  • Oversee the successful implementation of PayZen’s suite of products
  • Ensure exceptional value delivery and customer satisfaction bringing all of PayZen’s resources to bear
  • Build and grow multi level relationships with enterprise-level customers
  • Be accountable for expanding PayZen's footprint for your accounts
  • Leverage often incomplete data to articulate PayZen’s value and identify opportunities to optimize
  • Help inform new product features and enhancements by synthesizing and delivering provider feedback to the product team and to PayZen leadership
  • Drive continuous improvements across all Provider Success activities
  • Become a trusted advisor to our customers
  • Listen and advocate for the customer inside PayZen

Qualifications

  • 3-5 years of enterprise account management experience in healthcare
  • Strong process management skills: Demonstrated ability coordinate multiple stakeholders at both the customer and the company
  • Deep understanding of healthcare revenue cycle
  • Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
  • Strong analytical skills to drive decision-making and insights (experience with SQL a plus)
  • Ability to create simple and powerful presentations that capture nuance and detail
  • Ability to manage multiple projects, prioritize effectively, and deliver on time
  • Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both.

What we offer to the ideal candidate

  • An opportunity to positively affect the lives of thousands of patients
  • A flexible lifestyle that fits the modern work-life balance (PayZen fully supports remote work)
  • A chance to join a high-growth company at an early stage
  • Highly skilled co-workers with whom you can grow your skill set
  • Be a part of a team that revolutionizes medical payments in ways never seen before
  • The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
  • Competitive pay, employer-paid healthcare, stock options

Top Skills

SQL
The Company
HQ: San Francisco, CA
45 Employees
On-site Workplace
Year Founded: 2019

What We Do

PayZen is leading the CNPL (Care Now Pay Later) market. Our Fintech platform provides innovative affordability solutions to the healthcare industry.

We are tackling the growing Consumerization of healthcare that is shifting the payment responsibility for health services to patients. The majority of Americans are on high deductible health plans, yet most people cannot afford a $400 emergency expense. Our Mission is to make healthcare affordable to 100% of patients and medical providers.

We have an amazing team, a big market and top tier investors. More importantly, our mission is our motivator: we are hyper focused on making a big, positive impact in our market and improving the lives of patients and medical providers alike.

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