We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Description Summary
This individual contributor is responsible for the day to day operational management and support of Dental and Availity portal platforms, including production inventory oversight, enterprise-wide access provisioning, and payer space administration. The role serves as a key liaison between business, technology, and external vendor partners to monitor digital ecosystem health, manage file transfers and data exchange processes, resolve portal-related issues, and coordinate testing activities supporting release management. Additionally, the position reviews compliance mandate assessments to evaluate portal impacts and proactively collaborates with stakeholders to ensure seamless operations, issue resolution, and uninterrupted service delivery across internal and external partner channels.
What will you do
· Manage and maintain production inventory for Dental and Availity portal platforms.
· Support enterprise-wide portal access administration, including new user provisioning and access modifications.
· Monitor the health and performance of digital portal environments and participate in real-time incident investigation and resolution.
· Oversee file transfers and data exchanges between internal and external partners, proactively addressing data integrity and delivery issues.
· Collaborate with business, technology, and vendor partners to investigate, troubleshoot, and resolve portal-related operational issues.
· Coordinate system testing activities and support release management efforts in partnership with DDAT teams.
· Review Compliance Mandate Assessments (CART) to evaluate portal impacts and support implementation requirements.
· Administer and maintain payer space configurations and portal functionality to ensure a seamless user experience.
· Act as a key operational resource for stakeholder engagement, issue resolution, and continuous improvement of portal services.
For this role you will need Minimum Requirements
- 5-7 years work experience in healthcare
- Experience in one of the following workflows: Eligibility and benefits, Claims, or Authorization and referrals.
- Knowledge of provider portals is preferred
- Adept at problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
Bachelor's degree preferred/specialized training/relevant professional qualification. Equivalent Experience
High School Diploma Or General Equivalent Development (GED)
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5-7 years of work experience in healthcare
- Experience with eligibility and benefits, claims, or authorization and referral workflows
- Knowledge of provider portals
- Problem-solving and decision-making skills
- Collaboration and teamwork skills
- Growth mindset, agility, and ability to develop yourself and others
- Bachelor's degree, specialized training, or relevant professional qualification; equivalent experience may be accepted
- High school diploma or GED
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
-
Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
-
Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
.jpg){kind=logo}
