C.H. Robinson is seeking a Manager Project Implementation to join our Robinson Managed Solutions (RMS) team. In this role you will focus on managing a team of Implementation professionals. Daily tasks will focus on participating in projects as an escalation point, project scope management, and the documentation and communication of project progress. Significant coaching is expected as well as alignment with other Implementation leaders and other stakeholders. This is a great opportunity to make an impact on global or multi-regional teams.
This position can be based in either our Chicago, IL or Monterrey, MX location.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Responsible for overall functions & successes of the team, including reporting team activities to leadership, monitoring performance to budget, & assigning team resources to project teams
Create and drive Implementation team KPIs in collaboration with Leadership
Serve as escalation point for internal stakeholders around project concerns
Develop relationships with customer stakeholders and act as a point of escalation for projects
Create & maintain project management templates
Monitor & enforce use of documentation for all projects
Ensure project information is successfully transferred to appropriate teams
Assist in design of project as requested by team members or as evident by project monitoring
Support Business Development staff with appropriate resources, as well as RFP and pricing information
Support the creation Statements of Work, including cost estimates, for both internal & client projects
Coach other team members on issues related to new implementations such as; solution design, risk identification, IT support
Support development of proprietary software tools, both for internal consumption as well as client & vendor facing web portals
Support internal cross functional initiatives where Implementation resources are needed
Participate and ensure compliance to SOC processes
Assist in managing aspects related to P&L including personnel cost, team expenses and revenue
QUALIFICATIONS
Required:
Bachelor’s Degree from an accredited college/university
Minimum 5 years of experience in the logistics/transportation industry, in a project/analytical or account management role
Minimum 2 years of experience leading and managing teams
Ability to work flexible hours (some weekend/late hours may be required)
Ability to travel up to 30% (domestically and/or internationally)
Preferred:
Advanced proficiency in Microsoft Office Suite of programs
Develops and maintains an environment of continuous improvement
Excellent written & verbal communication skills
Creates and supports a culture of teamwork
Excellent formal and informal presentation skills
Experience communicating to C, V and D level customer roles
Facilitate meetings with internal and external C, V and D level roles
Implementation and change management experience
Commitment to personal development
Excellent analysis & problem-solving skills
Highly service & detail oriented
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Top Skills
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
