Implementation Project Manager

C.H. Robinson is looking for an Implementation Project Manager to join our Robinson Managed Solutions (RMS) team.  In this role you will be responsible for managing and leading projects and will provide support to others in their area of expertise. Successfully managing projects requires excellent organization, documentation, communication skills as well as the ability to help design innovative solutions when faced with complex issues. This role requires you to align with all relevant stakeholders both internally and externally. You will be directly accountable for achieving targets that relate to the planning, network, and/or procurement sides of the business. Further, to be successful in this role, you should have a working knowledge and experience in Project Management and will continue to build knowledge of organization processes and customers.

This is a hybrid position based in our Monterrey, MX location.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage projects within a project-based delivery model

• Understand key business drivers and uses this knowledge to accomplish project work

• Maintain all project related documentation, including project plans, process flows/VSM’s, resource requirements and business cases

• Communicate project progress and facilitate project-related meetings to meet deliverables; Escalate quickly as necessary

• Lead change management with all stakeholders – internal and external; Lead without authority and be confident and assertive with a willingness to challenge appropriately

• Serve as the single point of contact and be accountable for all project related activities & requests

• Deliver projects on time and in budget with quality solutions

• Offer solutions for improving our tools and processes

• Build rapport with project team and customer stakeholders

• Anticipate internal and external challenges

• Provide informal guidance to new team members

• Solve problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

• Track and report project financials (budgeted vs actual) for allocated resource hours and billings

• Provide support as necessary to RMS Sales Team

• Collaborate with RMS project teams and provide support during “Go-Live”

• Successfully transfer knowledge to Operations Teams as documented throughout project lifecycle

• Contribute toward development of tools, methodologies, and presentations for RMS Implementation

• Ensure compliance to SOC process

• Successfully execute the RMS Process Transformation Methodology, including:

  • Document customer expectations for the RMS

  • Capture the current processes of the customer

  • Document the results of the Implementation Survey

  • Support creation of customer process maps

  • Document & contribute to the design of Future State

QUALIFICATIONS

Required:

• Bachelor’s Degree from an accredited college/university

• Minimum 2 years of technical project management experience

• Six Sigma, Lean, TQM or process improvement experience

• Supply Chain, Logistics, and/or Transportation experience

• Ability to work flexible hours (some weekend/late hours may be required)

• Ability to travel up to 20% (domestically and/or internationally)

Preferred:

• Project Management Professional certification preferred

• Project management experience, with the proven ability to manage multiple projects simultaneously

• Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt a different point of view

• Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience

• Ability to organize, design, develop and deliver projects for internal and external audiences at all levels

• Ability to collaborate effectively with subject matter experts internally and externally at all levels

• Experience working and thriving in a continuous improvement environment

• Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis, and fishbone diagrams

• Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight

• Experience working directly with customers

• Proficient in Microsoft Office Suite of programs

• Values a diverse and inclusive work environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.