Manager of Program Support

Posted 6 Days Ago
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Thailand
5-7 Years Experience
Hospitality
The Role
Manager of Program Support responsible for leading a team in the implementation of child development programs and interventions. Manages professional staff, supports program design, and ensures holistic child development is considered. Oversees budgeting, staff development, and partnership facilitation. Advocates for child protection and compliance with organizational policies and standards.
Summary Generated by Built In

Area of Assignment: Chiang Mai, Thailand

This manager leads a staff of professionals who independently consult on, develop and support the implementation child development programs and interventions. Manages assigned professional staff and inculcates all initiatives with Compassion's program design. The leader ensures that holistic child development is considered in all initiatives. The manager supports the development and implementation of local program design in support of the global framework. The primary purpose of this position is to provide full management of senior professional staff. This responsibility includes hiring, discipline, and termination, as well as, coaching, performance management, assigning, checking, and approving work to satisfy broad objectives and department strategies. The incumbent will ensure completion of department responsibilities, calling on available resources to achieve department objectives, working within approved budget.

Responsibilities

  • Acts as an advocate to raise the awareness of the needs of children. Understands mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
  • Provides leadership and development to direct reports. Works with staff to foster an environment of professional growth, in alignment with compassion’s strategies and objectives. Consult with peer management and senior leaders to successfully align departmental resources and priorities across Compassion.
  • Contributes to or prepares and administers the annual budget and departmental expenses, ensuring accountability for on-time completion of deliverables based on department objectives, SLAs, and other Compassion standards, ensuring compliance with regulatory and board policies.
  • Selects, manages and develops assigned staff, establishing goals and objectives, coaching and managing performance, including discipline, motivation, and annual reviews; supports continuous learning and development that enhances individual performance and organizational capability.
  • Leads direct reports and their assigned staff to be an effective part of partner facing teams. Builds the capacity of assigned staff to support the local partners. Collaborates with peer managers to address issues and improve the effectiveness of local partners facing teams. Makes their team’s work and plans visible to other teams or departments.
  • Empower staff to respond to local partners needs, prioritize work, and make choices that result in better relationships and more effective program designs. Models a culture of continuous improvement through learning that leads to greater program effectiveness.
  • Ensures that partnership facilitators are provided with various child development expertise. Also ensures that training staff are consulted to identify training needs and that they get the subject matter expert information necessary to develop curriculum. Consults on and monitors overall development interventions and drives improvement program implementation.
  • Champions assigned staff plans for capacity-building and strategy and creating child/youth engagement activities. Ensures developing and implementing major innovations and sharing the best practice of child/youth activities, coordinating with partner ministries, and equipping community leaders for child/youth development transformation in their communities. Guides strategy development with key stakeholders such as partnership facilitators and implementing church partners.
  • Leads professionals as they provide comprehensive consulting on, develop, and support the implementation of holistic child development programs and interventions. Provides consulting on assigned initiatives; and analyzes reports to support partnership facilitators in improving program initiatives and interventions at facilitating local partners.
  • Manages professionals that facilitate development and implementation of resource components to achieve specific ministry strategies and plans. Champions major proposals and prioritization plans to acquire and effectively deploy resources to partners. Able to manage quality deliverables of the support specialists on the team.
  • Provides information to country management and other decision-makers to ensure appropriate resources are allocated as required to effectively administer rollout, implementation and maintenance major interventions. Leads professionals who ensure proposals, reports, and other documentation are accurate, complete and delivered to appropriate stakeholders.
  • Leads and models child protection prevention standards. Ensures staff and key stakeholders understand the child protection implications of existing and proposed programs, processes and interventions. Uses child protection related risk assessment, national/sub-national data and other evidence to identify and mitigate the potential for harm and inform abuse prevention and response activities. Supports the development and implementation of national child protection strategy.  Supports timely reporting of abuse allegations into Compassion’s case management system in accordance with expected standards and appropriate, prompt intervention in child protection allegations and concerns.

Culture

  • Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.
 

Education

  • Bachelor's Degree in a related field.

 

Experience

  • More than 5 years of program experience and 2 years of leadership experience in an NGO setting

 

Working Environment

Office – Standard Office Environment

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

May be required to travel up to 20% of normal schedule

The Company
7,085 Employees
On-site Workplace
Year Founded: 1952

What We Do

Compassion International is a Christian child development ministry aimed at releasing children from spiritual, economic, social and physical poverty in Jesus’ name.

We are church-based: Compassion believes the Church is God’s chosen instrument to bring hope to a hurting world.
We believe the strategic placement of local churches makes them best suited to address the holistic needs of the children in their communities. And only they can effectively deliver the Jesus-based teaching and whole-life care that children in poverty deserve. Compassion partners with 8,000+ churches in 25 countries around the world to deliver our holistic child development program.

We are child-focused: Compassion’s ministry is focused on the individual child and his/her development. We offer this assistance irrespective of caste, creed, class or religion. At Compassion, we believe entire communities will feel the positive impact of our presence because what happens in the life of a child ripples throughout his or her environment.

We are Christ-centered: Jesus is the core of our ministry and his life and teachings shape our programs. They reflect the spiritual commitments of our staff. And they guide how we love people, respect communities and cooperate with nations.

We are committed to integrity: We hold ourselves to the highest professional and biblical principles in all aspects of our ministry and maintain the highest industry standards for our allocation of funds.

Compassion and Compassion International are registered trademarks of the United States government

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