Manager, Supply Chain Partner Management
Location: Smyrna, TN
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:
The Manager of the Partner Management team may be assigned to specific client accounts and will be responsible for supporting program performance for our customers and partners across multiple lines of business, including advanced exchange replacements, same unit repairs, and same-day deliveries. The successful must possess strong analytical, problem solving, influencing, and people skills, as well as the ability to drive results in often ambiguous situations.
Essential Duties and Responsibilities:
- Serve as a point of contact to intake and evaluate opportunities from client services and existing clients (when applicable).
- Support program performance by looking at and driving answers on program metrics, using dashboards, KPI’s, additional data sources and frequent engagement with key stakeholders
- Review customer escalations – drive teams to determine root cause and support solutions for systemic problems.
- Identify/support operational improvements needed to achieve or exceed KPI’s by gathering data, identifying trends, managing/tracking progress on key initiatives and ensure appropriate ownership is identified and monitored.
- Identify/support program enhancements to ensure we are consistently delivering new capabilities and value to the customer
- Ensure Supply Chain functions are compliant with contractual and business commitments (ongoing) by performing regular in-depth program reviews.
- Hold Supply Chain teams accountable for delivering against our Customer Promise goals, using dashboards and frequent engagement.
- Re-frame how Supply Chain measures performance, bringing functions closer to the customer.
Here’s what you’ll bring to the team:
- Strong business acumen, analytical ability, general curiosity, and high-level of urgency to drive results
- Self-starter with strong desire to support and lead opportunities that drive significant customer impact
- Ability to appropriately prioritize and support initiatives while operating in a highly matrixed environment
- Proven experience telling a story to a variety of audiences.
- Proven ability to translate analysis to clear action plans to improve performance
- Strong collaboration and relationship building skills; ability to connect dots/understands how program integrates across multiple functional processes and ability to ask questions to help drive change where necessary
- Strong desire to solve problems and willingness to try new ideas in unknown situations
We take care of you (benefits/perks):
- Competitive pay and benefits including health, dental, and vision
- Retirement savings plan
- Paid time off
- Continuing education support
- Ongoing training to grow your skills
About Asurion
Asurion helps people protect, connect, and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps, or bewilderment. We think you should stay connected and get the most from the tech you love...no matter the type of tech or where you purchased it.
Skills Required
- Experience supporting supply chain program performance across exchanges, repairs, or same-day deliveries
- Strong analytical ability and experience using dashboards and KPIs to drive decisions
- Proven experience performing root-cause analysis and resolving customer escalations
- Experience identifying and managing operational improvements and tracking program initiatives
- Ability to translate analysis into clear action plans and communicate insights to varied audiences
- Strong collaboration, relationship-building, and influencing skills in a matrixed environment
- Self-starter with strong business acumen, curiosity, prioritization, and urgency to drive results
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
Asurion Insights
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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