The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.
Within CEG, the Colleague Services (CS) organization plays a key role in enabling this mission by delivering exceptional services, capabilities, data, and insights. The Colleague Product Management (CPM) team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.
As the Manager, Product Operations and Enablement within Colleague Product Management (CPM), you will play a critical role in driving organizational effectiveness, operational rigor, and strategic alignment across the Colleague Experience Group (CEG) product organization.
Reporting directly to the Vice President of Colleague Product Management, this role operates at the center of the organization—ensuring clarity of priorities, visibility into performance, and consistency in how teams plan, deliver, and measure outcomes. You will lead the definition and management of product scorecards, track delivery against the CEG strategy, and reinforce best-in-class product ways of working across a complex, matrixed environment.
In addition to leading product operations, you will serve as a trusted strategic partner to the Vice President of Colleague Product Management—driving business management activities, leadership cadence, and executive-level storytelling to enable effective execution across the product organization. This includes partnering closely with senior leaders and peers across CEG, Technology, and the broader enterprise to ensure alignment, effective decision-making, and seamless execution of priorities.
This is a high-impact role for someone who thrives in fast-paced environments, anticipates needs, and brings structure, clarity, and momentum to complex organizations.
Define and manage product scorecards and performance metrics, ensuring clear measurement of delivery against CEG strategy and value realization
Establish and run product operating rhythms, including quarterly planning, roadmap tracking, and business reviews, driving alignment and execution across teams
Drive consistency in product ways of working, including intake, prioritization, delivery tracking, and cross-team coordination
Develop and deliver exceptional executive-level storytelling, producing clear, concise, and compelling narratives across presentations, product reviews, and strategic communications that distill complex topics into actionable insights for senior leadership
Identify gaps in execution and drive process improvements through tools and frameworks to increase organizational effectiveness and speed to delivery
Partner across Product, Digital Experience, AI/Data, and Technology to ensure alignment on priorities, dependencies, and outcomes
Drive business management and operational execution for the product organization, including leadership meetings, strategic planning, and key initiatives
Proactively manage priorities, risks, and follow-ups across the product organization, ensuring seamless execution and effective decision-making
Drive transparency, accountability, and organizational effectiveness, fostering a culture of discipline, simplicity, and continuous improvement across the organization
5–8 years of experience in product operations, business operations, Chief of Staff, or strategy roles within a fast-paced, complex organization
Proven experience supporting senior leaders in high-visibility roles, with strong judgment and discretion
Strong program management and organizational skills, with the ability to manage multiple priorities and drive execution in a matrixed environment
Exceptional communication and storytelling skills, with experience developing executive-ready materials and distilling complex topics
Strong analytical mindset, with experience defining metrics, tracking performance, and driving insights
Ability to influence without authority, building strong relationships across diverse teams and functions
High level of professionalism, integrity, and discretion in handling sensitive and confidential information
Self-starter with strong ownership mindset, able to operate effectively in ambiguous and fast-moving environments
Experience in product organizations or digital product environments preferred
Familiarity with product lifecycle tools, planning processes, and operating models
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 5-8 years of experience in product operations, business operations, Chief of Staff, or strategy roles
- Proven experience supporting senior leaders in high-visibility roles
- Strong program management and organizational skills
- Exceptional communication and storytelling skills
- Strong analytical mindset
- Ability to influence without authority
- High level of professionalism, integrity, and discretion
- Self-starter with strong ownership mindset
- Experience in product organizations or digital product environments
- Familiarity with product lifecycle tools and planning processes
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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