Manager, Product Management - Technical

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management - Technical

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, innovative, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team that makes better decisions, drives innovation, and delivers better business results.
The Mastercard Payment Gateway Services (MPGS) is looking for a Manager, Product Manager-Technical (PMT) to lead a team of high performing PMTs. The ideal candidate is passionate about payments, has working knowledge of payment flows/gateways and passionate about leading a team to deliver innovative solutions that solves complex business problems.
Overview
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working backward method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services
Responsibilities
• Sets the vision and direction for sets of features
• Leads individual contributors who are conceptualizing the one-to-two-year view of how the platform product portfolio solves business and customer needs
• Exhibits expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results
• Dives deep into the work of your team and identifies short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them
• Continuously monitors feature development and associated defects at the platform product level as well as runtime operational metrics for in-market capabilities
• Develops and communicates team vision that supports the broader organizational vision
• Makes trade-off decisions as required
• Contributes to organizational planning
• Manage escalations, assess the alternative to resolve (path to green), and build a plan for resolution
• Own and deliver on post-launch reviews and customer feedback, drive the associated actions, and incorporates feedback into future launch plans
• Shares best practice with other Mastercard teams
• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap
• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals
• May represent Mastercard with external stakeholders for escalations and during strategic roadmap discussions
• Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with help from leadership
• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers
• Sets goals for individuals to achieve department or function-level goals
Qualifications
• A good balance of technical knowledge and business acumen with a customer-first mindset
• A level of proficiency in prototyping, iterative development, and understanding of Agile principles
• High degree of organization, attention to detail with individual initiative, and personal accountability
• Critical thinking skills with strong analytical and problem-solving capabilities
• Excellent communication and presentation skills with the ability to engage, influence, and inspire to foster collaboration and alignment
• Project management skills with demonstrated ability to prioritize, track, and deliver results
• Strong understanding of payments, Scheme compliance/regulatory requirements and card processing.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.