Manager, Product Management - Micro, Small, and Medium Businesses LAC

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management - Micro, Small, and Medium Businesses LAC
Micro, Small, and Medium Businesses (MSMEs) remain the backbone of economic growth across Latin America and the Caribbean, representing approximately 90% of businesses, over half of employment, and a significant share of regional GDP. In recent years, rapid digitalization, evolving customer expectations, and increasing economic volatility have reshaped the challenges and opportunities facing this segment. MSMEs today require more than access to financial products-they need integrated, forward-looking solutions that enable resilience, efficiency, and sustainable growth.
At Mastercard, we are committed to empowering every business, everywhere, by delivering innovative, relevant, and future-ready solutions. The MSME segment continues to be a central pillar of Mastercard's growth strategy, given its critical role in the payment ecosystem as both users and enablers of digital commerce.
To continue innovating and differentiating our value proposition, the LAC Commercial Products & Engineering team is seeking a Manager, Micro & Small Business Product Management, to help accelerate growth in this segment. This role will drive the evolution of value propositions across credit, debit, and prepaid products, leveraging data-driven insights, partnerships, and innovation.
The position requires a strong understanding of the MSME landscape in LAC, combined with strategic thinking and strong execution capabilities. The ideal candidate will bring a product- and project-oriented mindset, with the ability to manage cross-functional initiatives, influence stakeholders, navigate complex organizations, and contribute to P&L-driven decisions while delivering impactful, customer-centric solutions.
Role & Key Responsibilities Description:
1. Product Management & PLS: • Drive the development of new SME products and niche value propositions (e.g., women, mid-market, agriculture, procurement), while overseeing updates, enhancements, and full revamps of the regional SME product chassis. Co-lead initiatives with local, regional, and global stakeholders as required.• Support the preparation of intake materials, Product Requirements Documents (PRDs), pricing proposals, and business case modeling to advance product initiatives.• Collaborate with cross functional stakeholders (e.g. O&T, Finance, Legal, Marketing, Market Development, D&S/Advisors, Pricing, Loyalty, SSO, etc.) to deliver product enhancements. • Track benefit performance by monitoring usage (generate reports), coordinate business review meetings with internal and external providers, and develop action plans to increase adoption and awareness. • Coordinate the development and implementation of Mastercard proprietary solutions aimed to strengthen the SME value proposition.• Identify new benefits, develop business cases and funding models, coordinate partner negotiations, and execute integration into the core SME product suite.• Support regional pricing and interchange initiatives related to product enhancements
2. Product Materials & Support• Oversee the organization, maintenance, and accuracy of all SME product documentation.• Manage and update product materials to ensure consistency and alignment with current product specifications.• Manage updates and publication of SME product materials across regional digital platforms, including Teams, MCenter, and PSC.• Support the preparation and delivery of SME product presentations for client accounts. • Collaborate with regional, divisional, and country teams to ensure sales readiness and deliver training by developing the necessary sales enablement materials.
3. Loyalty• Collaborate in the creation and enhancement of new benefits, and promotional initiatives, in alignment with global, regional, and local teams.• Oversee the region's discount platforms, including Easy Savings Specials and Always On, ensuring proper maintenance and operational readiness.• Manage regional educational partnerships, such as "Micromentor", to strengthen the SME value-added services offering.
4. Competitive Intelligence: • Develop and maintain tools to monitor competitive activity, including benchmarks, side-by-side comparisons, use cases, best practices, and additional market insights. • Support product research initiatives and the development of studies (e.g., white papers). • Analyze market trends, competitive landscape, and MSME lifecycle journeys to inform product and go-to-market strategies, driving differentiation and innovation.
All About You
The ideal candidate for this position should:• Be passionate about 'empowering every business everywhere' and the idea of democratizing access to powerful tools that help MSMEs thrive • Have proven experience in engaging internal and external commercial and technical stakeholders to drive both solution development and adoption • Have intermediate experience in financial services and/or payments with an understanding of competitive offerings, industry trends and profitability drivers • MSME banking or MSME payment experience, international market knowledge/experience a plus • Have a keen understanding of competitive offerings, industry trends and go-to-market considerations; ability to translate that understanding into meaningful action and enhancements • Have demonstrated ability to work across divisional and regional boundaries; strong relationship management, influencing, presentation/verbal and communication skills• Undergraduate degree required, background preference in industrial / systems engineering / business administration.• Be self-motivated, a self-starter and a quick learner with ability to work independently and manage different priorities; thrive in a fast-paced environment; readiness to take-on stretch goals.• Full English and Spanish skills required. Portuguese a big plus. • Availability to be in the office 3 times per week.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.