Manager, Program Management, Loyalty Solutions

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Program Management, Loyalty Solutions

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
The Greater China Loyalty Team is looking for a Manager, Program Management. The role will be mainly responsible for the loyalty program delivery for financial institutions in Hong Kong, overseeing the loyalty product go-to-market plan and implementation, P&L management. The successful candidate for this position will have responsibility to support revenue growth by working with the team to link new Mastercard loyalty products, solutions and functionality, source relevant local vendors to ensure best outcome for the customer and Mastercard. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
- Support program management, relationship management for the merchants and all issuers accounts in Hong Kong, adhere to the strategic direction of the loyalty solution.
- Manage merchants partnership for new business opportunities and implementation of strategic and tactical plans
- Provide daily management of Loyalty solution programs to ensure delivery of world class service and content
- Work closely with internal stakeholders as well as external vendors and merchants to deliver GTM plan and business results, ensure all deliverables are met, including technical issues, escalation, performance tunning
- Collect feedback from local market from all aspects about Loyalty solution and product delivery and recommend improvement plan to differentiate from competitors
- Support the development of new product and platform innovations, including establishing business requirements and operational and technical development
- Participate in market survey, gather market intelligence, and perform analysis to facilitate product prioritization and business planning
- Partner with regional teams and product team on end to end delivery in line with best practices
- Conduct regular business and campaign analysis and reports to understand insights and propose with recommendations to achieve KPIs
- Manage and maintain program budget and forecasts and monitor the revenue projection goals
All About You
- 10+ years of relevant experience in merchant partnership/ loyalty program/ credit card usage and rewards
- Degree holders in Business Administration, Marketing or related disciplines
- Self motivated and able to work independently
- Experience in managing multiple stakeholders both internally and externally
- Verbal and written communication in both Chinese and English
- Proficient in Excel and PowerPoint for business performance and client presentation
- Team player with passion to drive one team’s success

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.