Customer Enablement & Education
- Design and maintain educational content (guides, videos, webinars, interactive learning modules) to support new and existing customer onboarding and product adoption.
- Develop and evolve structured learning paths and certification programs in alignment with key product releases and customer needs.
- Partner with Customer Success and Implementation teams to identify content gaps and create just-in-time learning experiences.
Community Management & Engagement
- Manage and grow customer communities on the PeopleGrove platform across product lines, ensuring consistent engagement through discussion prompts, updates, and campaigns.
- Facilitate peer-to-peer learning, knowledge sharing, and spotlight programs to showcase customer success stories.
- Moderate discussions, surface feedback trends, and drive engagement metrics across community groups.
Internal Product Enablement
- Collaborate with Product and Product Marketing to support internal team enablement (release briefs, training sessions, battle cards) aligned with product releases and launches.
- Facilitate and support internal trainings on an as needed basis.
Customer Marketing & Cross-Functional Collaboration
- Support campaigns in collaboration with the marketing team (e.g., feature spotlight, customer education newsletters, community content).
- Assist with curating and developing educational resources used in webinars, newsletters, and lifecycle programs.
- Measure the impact of enablement initiatives using engagement, adoption, and retention data to iterate on strategy.
Must-Have:
- 2-3 years of experience in product enablement, customer education, community management, or a related field.
- Proven track record of managing educational content and enablement programs in a SaaS environment.
- Strong project management and communication skills with cross-functional teams.
- Passion for customer success and a learner-first mindset.
Preferred
- Experience with community platforms (e.g., PeopleGrove), LMS tools, and content creation platforms (e.g., Loom, Clueso).
- Familiarity with product marketing or GTM strategies.
- Background working in education technology, higher education, or mission-driven SaaS organizations.
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What We Do
As higher education’s first Career Access Platform™, PeopleGrove is a smart career network that recommends Mentorship, Networking, Career Exploration, and the Job Connections that together effectively build the social capital learners need to succeed. Unlike other student success tools and alumni engagement software, PeopleGrove is lifelong career support that’s smart, personal, and helpful even to those without a network, experience, or clear starting point. Established in 2015, PeopleGrove set out to build the most helpful network ever created because we believe career fulfillment is a right every single person should have. To date, we've helped millions of learners on their career journeys: - 1+ million connections - 96% retention rate - 20+ million users - 60% of US News Top 100 Universities - 5/5 average rating from user interactions - 450+ customers served PeopleGrove is proudly part of The Riverside Company portfolio of companies. With their partnership, we are a transformational organization that prides itself on building an environment where curiosity is rewarded and the unknown is embraced. Places to go. People to be.
