Manager, Product Development

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Product Development

Overview
MDES, as a platform that enables payment cards to be digitized, fundamentally makes payments more secure.
Through a series of enhancements, we should be able to:
• Detect and measurably reduce fraud
• Provide a series of tools, and resources to reduce fraud
• Educate internal and external stakeholders
The Manager, Product Development – Fraud products will be responsible for bringing products that can detect and reduce the tokenized fraud risk working together with other fraud teams especially related with data analysis and fraud detection.
The Manager, Product Development – Fraud products needs to have knowledge not only of product management processes but also specifically with payment fraud and be proactive in terms of ideas to avoid financial and reputational losses due to fraud attacks.
Responsibilities
• Partner with cross-functional teams (e.g. Product Management – Technical, Software Development, Data Warehouse, Account Management) to design, develop and deliver new Products that drive incremental revenues for Mastercard, improve tokenized fraud detection, and help mitigate tokenization fraud
• Understands business context and market dynamics including Regulatory, Legal, Competitive and Technology landscapes
• Experience on using framework tools to frame ideas and develop concepts and prototypes to validate whether a market opportunity can be effectively monetized by Mastercard.
• Following successful Prototyping, leverages a thorough understanding of the Software Development Lifecycle to partner with Product Management – Technical and Software Development Guilds to develop scalable Products for launch, ensuring that initial build effort concludes on time and budget
• Incorporates feedback from cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc. to ensure that the new Product has a robust go-to-market plan focused on speed to market and ease of delivery
• Partners with Servicing teams to ensure that the new Product has a robust E2E servicing plan that enables a great end user and customer experience
• Partners with Product Management to Commercialize new Products, providing a seamless handover supported by a robust 18-month roadmap including CX, Revenue, and Product Quality enhancements
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the STUDIO framework
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices
• Demonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions)
Requirements
• Experience designing and implementing rapid prototyping for at least one regional/local product
• Experience in fraud detection, fraud reporting, fraud reduction/mitigation. Ideally an understanding of how OCGs develop fraud, the use of the dark net for attacks, Fraud as a Service, and the growing use of AI in fraud attacks
• Experience and knowledge of AI, and how that plays a role in both fraud creation, and fraud detection/mitigation
• Developed understanding of underlying platform capabilities and limitations by executing on features and enhancements
• Demonstrated expertise in managing the collection of market data, and contributing to the development of insights for input into product differentiation and competitive strategies
• Excellent attention to detail, ability to read and interpret data and discern between valuable and not relevant information
• Experience contributing data-driven product ideas that were accepted for development and/or enhancement by senior leaders
• Proficient Excel or any other worksheets software
• Ideally some experience of testing, and software quality
• Strong experience in fraud analysis and prevention in large scale financial systems
• Experience in card payments and/or digital payments/tokenization preferred
• Understands and can explain the business context and the associated customer use cases
• Verbal and written communication is clear and concise
• Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.