Senior Technical Product Manager, Client Agents

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About The Team

At Cisco ThousandEyes, we have a unique advantage: we move fast like a startup, but have the backing of a Fortune 100 company in Cisco. By tapping into the broad Cisco ecosystem and the totality of networking data at our fingertips, we can provide our customers the appropriate context to solve their problems and drastically reduce their mean time to resolution. You will be part of the points of visibility team at ThousandEyes, whose mission is to uphold the Broad Visibility product pillar by providing our customers the right data at the right time in the right format and providing a foothold to execute tests from.

About The Role

As a Senior Product Manager at ThousandEyes, you will be responsible for technical product direction for the Client Agents which run on endpoint devices, mobile devices, and end-user premise equipment.  The Client Agents are a collection of artifacts that run on mobile phones, tablets, laptops, thin clients, consumer routers, and modems.  These artifacts act as a point of visibility that allows customers to conduct tests at scale and understand problems from a global perspective down to the individual user perspective. Your mission will be to align with use-case focused PLMs for each agent type to strategically grow the footprint of Client Agents as we move towards harmonizing all of the agent types across ThousandEyes while being mindful of our operating model. You will also become a subject matter expert to directly engage with our Sales team on strategic prospects and our escalation engineering support team when needed. 

What You’ll Do

• Work directly with the Endpoint Agent and Device Agent engineering teams and PLM teams to align roadmaps and quarterly plans with the broader organizational strategy.
• Shepherd Endpoint Agent and Device Agent through harmonization with our wider points of visibility strategy.
• Collaborate with the PLM teams to identify new deployment targets for the Endpoint Agent and Device Agent  
• Deep dive into the way we build, secure, deploy, and operate agents at scale for Service Provider customers and within the Enterprise across the Endpoint Agent and Device Agent.  Become a technical subject matter expert about your product areas of responsibility.
• Bring an entrepreneurial spirit and a focus on data driven insights to help build a long term strategy for the team. 
• Generate and shepherd creative ideas, both large and small, that bring value to customers and the business.
• Stay hands-on with customers to keep them happy today, while gaining insight for future ideas.
• Thoughtfully prioritize to maximize the impact of organizational effort.

Qualifications 

• Technical Acumen: You will work closely with engineering to understand technical tradeoffs and their impact on the product. Being comfortable in the code is a plus, but not required.
• Product Sense: Our favorite product managers bring together insights from every corner (customers, engineering, design, and go-to-market teams) to design and build the best product experience.
• Curiosity: The best candidates understand that creativity and growth start with a curious, humble mindset and asking thoughtful questions. 
• Ownership: The best product managers take the responsibility of delivering a successful product to heart, and step in wherever needed, even if crossing typical role boundaries; they never shy away from the details nor lose sight of the bigger picture.
• Communication: Effective communication to any audience (company leadership, engineering, customers, and more) is key to success in this role. 
• Attitude & Ambition: The best candidates are smart, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision.  
• Proven product management experience (at least 3+ years), with demonstrated success in product delivery, ideally at an Enterprise SaaS company (even better if in an Internet Infrastructure company)
• Bachelor’s Degree in Computer Science or Engineering or equivalent technical experience, higher level degree (MBA, MS, etc.) a bonus but not required
• Excellent verbal and written skills and the willingness to present and defend your ideas
• Customer-focused, self-starter with high levels of initiative, commitment, energy, and comfort working in ambiguous environments 
• A collaborative spirit and comfort working in a team environment
• Ability to influence cross-functional teams without formal authority
• Exceptional project management skills with a focus on operational excellence
• Experience with Linux Systems, TCP/IP Networking, Cloud, and other technical concepts

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS$149,600 - $214,100 USDMessage to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.