Manager, Product Change Management - Remote

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Job Title

Manager, Product Change Management - Remote

Requisition Number

R7533 Manager, Product Change Management - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Manager, Product Change Management! Join us and support CSAA IG in achieving our goals.     

  

Your Role: 

As a Manager, Product Change Management you will manage the resources and activities of a team of change managers, while providing mentorship and leadership to the Personal Lines Product division.

  

Your work:

• Provides leadership and has accountability for the delivery of change management to a segment of the business and provides guidance to a functional area to advance the discipline of change management.
• Ensures alignment of functional priorities with corporate and divisional goals with consideration to available budgets and change resources
• Contributes to developing solutions and serves as an advisor & consultant on Change Management trends, issues, and best practices for complex projects and enterprise change strategies
• Manages client stakeholders, methods and standards; recognized as a Change Management thought leader
• Leads an organization of change practitioners, setting the overall change and communication strategy, ensuring that there is a consistent process and adherence to that process through governance across all of the organization, and providing oversight and support to projects within that organization
• Partner with organizational leadership, communication, training, and business support teams to develop integrated strategic and tactical OCM activities for target audiences that meet change objectives on time and on budget.
• Acts as the Change Manager of multiple, complex transformational change efforts coaching program & business leaders on plan alignment between technical & business work streams.
• Builds strong relationships with the Enterprise Change Management Office (eCMO) and become a trusted advisor to business/partners advising on strategic approaches and implementation of the OCM methodology
• Provide the process, structure, and governance framework required to facilitate estimation of OCM staffing and budget needs and support staffing efforts to align change, communications, and training resources to programs and projects; assisting business leaders with annual budgeting and planning.
• Leverage knowledge from surveys, observation, and other inputs to create organization-wide reports on change initiatives, including corporate culture, employee engagement, end user adoption, change impacts and change sustainability.

  

Required Experience, Education and Skills 

• Bachelor of Arts (B.A.) or equivalent combination of education and experience
• 10+ years related experience in Change Management Profession
• 3+ years proven ability to lead others directly or indirectly, as demonstrated through 3+ years of leading teams, enterprise-wide programs, or large cross-functional programs.
• Strong business management skills and knowledge of enterprise strategy · Demonstrated ability to influence and negotiate in organizations undergoing extensive change · Exceptional written and verbal communication skills with a demonstrated ability to strategize and develop innovative, compelling messaging for diverse audiences
• Able to connect the dots and take a business strategy or initiative and create a compelling narrative
• Experience leading consulting on business/IT training design, development, and delivery for complex IT projects and audiences of varying levels and business functions.
• Experience effectively influencing and consulting with leaders at all levels, including executives; influencing and shaping leadership decision making, ensuring leaders are committed to goals, aligned with program plans, and mobilized to provide active and visible sponsorship.
• Must be agile and adaptable; able to operate in a fast, ambiguous, complex, and changing environment
• Excellent active listening skills. Adapts communications style as needed to best suit the audience and situation. Agile, with a learning mindset.
• Strong partnering and influencing skills with a demonstrated ability to think strategically and systemically and achieve results collaborating across organizational boundaries.
• Ability to scope work and develop appropriate resource plan
• Strong program management skills with demonstrated ability to plan, prioritize, organize, and execute enterprise strategies

What would make us excited about you?  

• 5+ years’ experience in a professional consulting environment 
• 2+ years’ experience in the insurance industry  
• Master of Arts (M.A.)
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues  
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)  
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)  
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture   
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area   
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings  
• Fulfills business needs, which may include investing extra time, helping other teams, etc  

CSAA IG Careers    

  

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.   

  

Join us if you…  

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.  
• COMMIT to being there for our customers and employees.  
• CREATE a sense of purpose that serves the greater good through innovation.    

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits  

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.  

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].   

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.  

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.  

CSAA Insurance Group is an equal opportunity employer.    

  

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.  

Must have authorization to work indefinitely in the US.   

Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska. 

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