JOB SUMMARY
This job manages the Organization's procurement operations, including all policies, processes, and systems. In this centralized role, the incumbent partners closely with functional areas (e.g., Accounts Payable, Finance, etc.) while delivering efficient and highest quality procurement operations to fulfill their needs. Works cross-functionally with category management, finance and businesses to ensure operational excellence across all procurement activities, including supplier/master data management, procurement technology, requisition approval cycle time, purchase order creation, and any KPI/SLA adherence as applicable. The incumbent leverages experience and expertise to drive productivity improvements in procurement operations and to influence partners to improve the end-to-end supply chain.
ESSENTIAL RESPONSIBILITIES
- Perform management responsibilities including, but not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
- Plan, organize, staff, direct and control the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.
- Lead the team to dispatch purchase orders against the defined category strategies and executed souring projects. Team will monitor and execute the end-to-end process related to standard purchase order based P2P flow path including PO dispatch, monitoring and expediting and invoice issue resolution. In addition, responsible for any audits associated with the P2P controls identified in the documented flow paths.
- Collaborate with the Category Management team to ensure sourcing projects are implemented in the transaction system in a quality and effective manner.
- Lead the team to manage the full end-to-end implementation, monitoring and management of the service procurement process. Team manages the day-to-day activities related to supplier on-boarding, transaction management, vendor performance management and reporting, and demand fulfillment. Ensure alignment with HR on contingent labor requirements and ensure the proper deployment of all contingent labor policies and requirements.
- Develop, implement and monitor the procurement technology strategy and all projects related to system and process implementations.
- Develop metrics and KPIs to monitor the health and quality of all P2P transactions to ensure the timely delivery of services and goods, proper alignment with the Organization’s commercial and contractual requirements, mitigation of risk and accurate and timely payment for goods and services.
- Responsible for compliance and quality improvements in supplier data management as a service to the Procurement organization, and will also support supplier data analytics and reporting.
- Maintain accurate vendor information in all Procurement systems and tools to support category sourcing analytics, strategies and implementation of new supply commitments as well as advanced electronic business initiatives with suppliers.
- Manage stakeholder alignment and satisfaction; develop and retain effective working relationships with business partners while providing specific direction to team members; and review relevant KPI’s and identify problem areas for closer analysis and action.
- Other duties as assigned.
EDUCATION
Required
- Bachelors degree in Supply Chain Management, Business Administration/Management, Finance, Accounting, Economics, Mathematics, Marketing, or Industrial Engineering or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
- None
Preferred
- Masters degree in Supply Chain Management, Business Administration/Management, Finance, Accounting, or Marketing
EXPERIENCE
Required
- 10 years in a procurement role
- 3 years in request-to-pay procurement operations processes
- Experience in leading cross-functional teams through successful events
Preferred
LICENSES OR CERTIFICATIONS
Required
- None
Preferred
- Certified Purchasing Manager (CPM)
SKILLS
- Excellent quantitative, analytical and project management skills
- Strong influencing skills that can be used to lead teams and build partnerships with internal resources and Highmark Health supply base
- Ability to champion requisition-to-pay technology and drive compliance and utilization of advanced features
- Design and implement procurement processes and systems for efficiency, scale, flexibility, and risk management
- Strategic mindset with executive presence and organizational savvy
- Self-confident with an ability to accept and respond to challenges in a positive manner
- Manages change, ambiguity, complexity and drives for results
- Strong and effective verbal and written communication skills, effectively presenting complex topics in a concise manner to audiences at various levels and in various sizes
- Broad understanding of business issues, metrics, organizational linkages and customer value
- Extensive knowledge of assessing and recommending creative and time-sensitive solutions
Language (Other than English)
None
Travel Required: Indicate the % of time traveling
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING ENVIRONMENT
Position Type
Office-Based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Occasionally
Lifting: 10 to 25 pounds
Rarely
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$102,700.00Pay Range Maximum:
$164,600.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor's degree in Supply Chain Management, Business Administration or Management, Finance, Accounting, Economics, Mathematics, Marketing, Industrial Engineering, or relevant equivalent education and experience
- 10 years of experience in a procurement role
- 3 years of experience in request-to-pay procurement operations processes
- Experience leading cross-functional teams through successful events
- Master's degree in Supply Chain Management, Business Administration or Management, Finance, Accounting, or Marketing
- Certified Purchasing Manager (CPM) certification
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
