Manager Process Improvement

Position Title: Manager Process Improvement (M2)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.
ABOUT THE ROLE
The Process Improvement Team leads Towers teams through improving and optimizing processes and systems within the business unit. The Process Improvement Manager will own all process improvement activities and related process documentation for a portion of the Integrated Order to Order process. They will be the main point of consultation for the teams supported and will use their cross-functional knowledge of process, people, and system interactions to support the refinement of business problems and improvement ideas, collaboratively determine the path to solution, and lead project teams through the improvement process. The Process Improvement Manager will work closely with the Project Sponsor to ensure the solution delivers the agreed-upon business benefits and with the Project Champion to drive the successful execution of the project. The Process Improvement Manager will supervise, coordinate, and provide leadership to a team of Business Analysts and Systems Analysts, and is ultimately accountable for the outcomes of projects and for the results of the team supporting their portion of the Integrated Order to Order process.

WHAT YOU WILL DO

• Leads the implementation of process improvement projects to achieve desired results
• Innovatively design process solutions by analyzing data and evaluating key business components, while ensuring solutions are rightsized for the problem and within the constraints of time, scope, and budget
• Collaborate with many stakeholders to ensure a common understanding and bring the necessary skills and expertise to the improvement process
• Enact lasting changes to the client’s ways of working by utilizing a consultative approach that focuses on defining and measuring customer value delivered at each project milestone
• Provide guidance and expertise to supported teams on the Integrated Order to Order process, leveraging unique cross-functional vantage point and continuous improvement skillset to consult on problems, risks, and opportunities
• Determines, allocates, and directs all process improvement project team resources
• Spend time with teams across the organization to understand existing process and support them in identifying and understanding process improvement opportunities
• Demonstrated ability to successfully resolve situations that are ambiguous, broadly defined, complex, diverse, and unprecedented

Expectations 

• Collaborative work done in a way that balances educated decision making with measured speed of implementation. 
•  Ability to continuously prioritize long-term plans with short-term urgent response needs. 
• Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work.   
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format. 
• A constant example of modeling Crown’s values.   

WHAT YOU WILL NEED TO SUCCEED
Education Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS or related field required

Experience Qualifications

• Five (5)+ years’ experience in leading large scale, complex process improvement projects
• 2-5+ years of supervisory experience preferred
• Expert knowledge of and practice of the five project management process groups
• Familiarity with the Integrated Order to Order process (Towers) and cross-functional experience at Crown Castle required

Licenses and Certifications

• Lean Six Sigma Certification-IASSC Preferred

Organizational Relationship  

Reports to: Director Implementation Support

Title(s) of direct reports (if applicable): N/A or Analyst, Specialist 

Where You Will Work
This role falls into our current hybrid work model, which is 2-days remote and 3-days in the office. To optimize collaboration, relationship building, and key stakeholder engagement, starting 07/06/2026 we will move to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays. This role may require some travel as needed.
YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.
We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $112400 - $154600 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.