Sr Manager Process Improvement (Sitetracker)

Position Title: Sr. Manager, Process Improvement (M3)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Role

The Implementation Support Team leads Towers teams through improving and optimizing processes and systems within the business unit. The Sr. Manager, Process Improvement, will lead a team of Project Managers, Product Managers and Analysts who intake problems and improvement ideas, collaboratively determine the path to solution, and lead process owners and stakeholders through the improvement process.

This role leads the design and optimization of business processes within Sitetracker, driving efficiency and scalability across operations. The Sr. Manager, Process Improvement is responsible for overseeing large-scale migrations from legacy systems, including data mapping, validation, and workflow transformation, while ensuring minimal disruption to the business. The position partners cross-functionally to modernize and standardize processes, establish governance and best practices, and identify opportunities for automation and continuous improvement to enhance overall system performance and user adoption.

The Sr. Manager will frequently collaborate with senior leaders across the organization to ensure we are focused on driving results that align with the organizational goals.

Responsibilities 

• Lead end-to-end process design and optimization within Sitetracker to improve scalability, efficiency, and data integrity
• Drive large-scale migrations from legacy systems to Sitetracker, including requirements definition, data mapping, and validation
• Oversee transformation initiatives to modernize workflows and standardize processes across legacy and Sitetracker environments
• Partner cross-functionally to redesign business processes aligned with Sitetracker capabilities and organizational goals
• Establish best practices, governance, and continuous improvement frameworks for Sitetracker-based operations
• Identify and implement automation opportunities within Sitetracker to streamline workflows and reduce manual effort

• Provide guidance and coaching on all aspects of activities led by the team, including directing any resulting changes impacting people, processes, and technology toward the desired outcomes.
• Collaborate with senior leadership to ensure improvement projects are executed with the appropriate velocity and focus to achieve our goals and proactively addressing any blockers (e.g., resource constraints, lack of focus, etc.).
• Lead through escalations to senior leadership to resolve cross-functional issues related to improvement projects; clearly articulate the business case for alternative paths and ensure that resolutions are aligned to the value chain.

Expectations  

• Model the CORE Four values daily by setting clear expectations, reinforcing the “why” behind decisions, and holding self/others accountable to outcomes and behaviors that reflect our values.
• Lead with transparency and integrity by communicating progress, risks, and tradeoffs early; making data-informed decisions; and ensuring governance and controls are followed throughout transformation work.
• Drive results through collaboration by partnering across Operations, IT, Product, PMO, Finance, and field teams to align priorities, remove blockers, and deliver Sitetracker process and migration milestones.
• Put customers and teammates first by designing Sitetracker-enabled processes that improve cycle time, quality, and user experience; and by incorporating feedback loops to continuously improve adoption and satisfaction.
• Own outcomes end-to-end by defining success metrics (e.g., data quality, throughput, SLA adherence), tracking benefits realization, and ensuring solutions scale beyond initial deployment.
• Develop and inspire teams by coaching, delegating effectively, building change leadership capability, and creating clarity in roles/responsibilities during large-scale transformation.

Education/Certifications  

• Bachelor's degree required in Business, Finance, Strategic Planning, Technology, or related field
• Master’s degree preferred
• Lean Six Sigma certification preferred

Experience/Minimum Requirements  

• Seven (7) or more years’ experience in process improvement and leading teams.
• Proven experience leading large-scale improvement projects, specifically working in Sitetracker.
• Excellent understanding of the Integrated Order to Order process (Towers) and cross-functional experience at Crown Castle preferred.
• Knowledge of and practice of the five project management process groups.

Organizational Relationship  

 Reports to: Director Implementation Support

 Title(s) of direct reports (if applicable): Project Manager, Product Manager, Sr. Business Analyst, Business Analyst

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.
We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $132600 - $182300 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.