foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionTurn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.
Major responsibilities
Design ,maintain and own SOPs across Longtail post graduation vendors
Build and manage vendor handover and quality gates (Incubation → Growth)
Design AI and tool-based workflows for vendor management and zombie recovery
Translate commercial and analytics strategy into executable workflows
Eliminate manual work and reduce cost-to-serve
Ensure process consistency across 16 markets and hubs
Build governance framework (controls, escalation matrices, audit loops)
Success metrics
Reduction in manual work and handling time
Process adoption and compliance
Improvement in vendor experience and activation speed
Cost-to-serve improvements
% automation of key workflows
5–8+ years in operations excellence, process design or automation
Experience working with CRM, ticketing systems and AI workflows
Strong execution and problem-solving mindset
Experience building automation using CRM workflows,, AI copilots, or internal scripting
Comfort working with data teams to build automation triggers
Skills Required
- 5-8+ years in operations excellence, process design or automation
- Experience working with CRM, ticketing systems and AI workflows
- Experience building automation using CRM workflows, AI copilots, or internal scripting
- Comfort working with data teams to build automation triggers
- Strong execution and problem-solving mindset
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
