Manager of Platform Services

Posted Yesterday
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Chicago, IL, USA
Hybrid
148K-226K Annually
Senior level
Artificial Intelligence • Big Data • Enterprise Web • Fintech • Software • Financial Services
Empowering Investor Success
The Role
Lead and develop a small platform engineering team owning delivery, reliability, and evolution of core developer platform services. Define service roadmaps, provide technical direction on architecture, scalability, security and observability, drive cross-functional projects, improve operating practices (incident response, change management, monitoring, CD), evaluate vendor integrations, and surface AI-enabled tooling opportunities to improve developer productivity and platform operations.
Summary Generated by Built In

The Team 

Central Tech Platform Engineering builds and operates the shared capabilities that make it easier for engineering teams to develop, deploy, and run reliable software. Our developer-focused platform provides core services, tooling, and standards that help teams move quickly while maintaining security, scalability, and operational excellence. 

The Platform Services team owns a portfolio of foundational platform services that are critical to the developer experience and the broader technology ecosystem. We are a small, global, highly collaborative team that combines strong engineering judgment with a service-oriented mindset. 

The Role 

We are seeking a Manager of Platform Services to lead a team responsible for the strategy, delivery, reliability, and ongoing evolution of key platform services. 

This leader will balance people management, technical leadership, and execution. You will help shape the roadmap for a set of services within a larger developer platform, ensure those services are dependable and easy to consume, and work closely with engineering teams, product partners, infrastructure teams, external software vendors, and emerging AI capabilities. The ideal candidate is technically credible, communicates clearly with both technical and non-technical stakeholders, and can lead high-impact initiatives from planning through delivery. 

Responsibilities 

  • Lead, coach, and develop a small team of platform engineers, fostering a culture of ownership, collaboration, technical excellence, and continuous improvement. 

  • Own the delivery, operational health, and lifecycle management of a portfolio of platform services used by internal engineering teams (source control system, code quality tooling, internal developer portal, etc.). 

  • Define and execute service roadmaps that align with Central Tech Platform Engineering priorities and the needs of platform consumers. 

  • Provide technical direction on service architecture, scalability, reliability, security, observability, and developer experience. 

  • Partner with engineers, product managers, architects, and other stakeholders to understand needs, prioritize work, and communicate plans, tradeoffs, and outcomes. 

  • Lead execution for critical projects, including cross-functional initiatives with complex dependencies, tight timelines, or significant operational impact. 

  • Establish and improve operating practices for service reliability, incident response, change management, performance monitoring, and continuous delivery. 

  • Identify practical opportunities to apply AI-enabled developer tools and platform capabilities to improve engineering productivity, service operations, and developer experience. 

  • Build productive relationships with external software vendors, including evaluating capabilities, managing technical integrations, resolving issues, and influencing product roadmaps where appropriate. 

  • Translate technical complexity into clear, actionable communication for leadership, customers, and partner teams. 

  • Contribute to the broader developer platform strategy by identifying opportunities to simplify workflows, improve adoption, and reduce friction for engineering teams. 

Requirements 

  • Experience leading engineering teams, including setting goals, managing priorities, and supporting career growth. 

  • Strong technical background in software engineering, platform engineering, infrastructure, cloud services, or a related discipline. 

  • Experience building, operating, or supporting highly available, scalable services in a production environment. Some will be SaaS platforms, while others will be self-hosted/self-managed in AWS using Kubernetes, RDS and modern cloud native technologies. 

  • Demonstrated understanding of modern platform concepts, such as APIs, distributed systems, CI/CD, observability, reliability engineering, security, and developer tooling. 

  • Proven ability to lead complex technical projects across multiple teams and deliver measurable results. 

  • Strong communication and stakeholder-management skills, with the ability to explain technical decisions clearly to varied audiences. 

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. 

Preferences 

  • 1-2 years of direct management experience 

  • Experience working with third-party software vendors, including technical evaluation, implementation, support escalation, and relationship management. 

  • Knowledge of current AI capabilities and developer-focused AI tooling, including LLM gateways, agent runtimes and code-gen workflows. 

Morningstar is an equal opportunity employer.

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

  • Financial Health

    • 100% 401k match up to 6% of salary

    • Stock Ownership Potential

    • Company provided life insurance - 1x salary + commission

  • Physical Health 

    • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages

    • Additional medical Wellness Incentives - up to $300-$600 annual

    • Company-provided long- and short-term disability insurance

  • Emotional Health 

    • Trust-Based Time Off

    • 6-week Paid Sabbatical Program

    • 6-Week Paid Family Caregiving Leave

    • Competitive 8-24 Week Paid Parental Leave

    • Adoption Assistance

    • Leadership Coaching & Formal Mentorship Opportunities

    • Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses

    • Tuition Reimbursement

  • Social Health 

    • Charitable Matching Gifts program

    • Dollars for Doers volunteer program

    • Paid volunteering days

    • 15+ Employee Resource & Affinity Groups

Total Cash Compensation Range

$147,550.00-226,233.33

Inclusive of annual base salary and target incentive

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

001_MstarInc Morningstar Inc. Legal Entity

Skills Required

  • Experience leading engineering teams, including setting goals, managing priorities, and supporting career growth.
  • Strong technical background in software engineering, platform engineering, infrastructure, cloud services, or a related discipline.
  • Experience building, operating, or supporting highly available, scalable services in production environments.
  • Experience with SaaS platforms and self-hosted/self-managed deployments in AWS using Kubernetes and RDS.
  • Familiarity with modern cloud-native technologies, CI/CD, APIs, distributed systems, observability, reliability engineering, security, and developer tooling.
  • Proven ability to lead complex technical projects across multiple teams and deliver measurable results.
  • Strong communication and stakeholder-management skills to explain technical decisions to varied audiences.
  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
  • 1-2 years of direct management experience.
  • Experience working with third-party software vendors (evaluation, implementation, support escalation, relationship management).
  • Knowledge of current AI capabilities and developer-focused AI tooling (LLM gateways, agent runtimes, code-gen workflows).

What the Team is Saying

Anna
Upasna
Saurabh
Wendell
Raaghavendar
Jeff
Brandon
Kunal Kapoor
Elizabeth Collins
Marie Trzupek Lynch
Rod Diefendorf
Christine

Morningstar Compensation & Benefits Highlights

  • Leave & Time Off Breadth A recurring paid sabbatical every four years and flexible time off in North America provide substantial time away from work. A global minimum of six weeks’ paid caregiving leave further extends coverage for personal and family needs.
  • Parental & Family Support Paid parental leave sets a stated global minimum of 16 weeks for primary caregivers and up to eight weeks for secondary caregivers, with adoption assistance reimbursing eligible expenses. These policies are positioned as global standards that complement broader leave programs.
  • Equity Value & Accessibility Employees can convert a portion of bonuses or commissions into RSUs with an additional company match on the converted amount. Impact RSU awards in some cases add further upside tied to strong performance.

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The Company
HQ: Chicago, IL
11,500 Employees
Year Founded: 1984

What We Do

At Morningstar, we believe in building great products in-house in a highly collaborative, agile environment where we focus on technical excellence, the user experience, and continuous improvement. Our technologists represent a range of skills and experience levels, but they all view their work as a craft and push technology’s boundaries.

Why Work With Us

Imagining big things is in our blood -- it's transformed us from a company with just a few employees in 1984 to a leading independent investment research company with a worldwide presence today. As of April 2020, we acquired Sustainalytics to drive long-term meaningful outcomes for investors in the ESG space. Join us on this exciting journey!

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Morningstar Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
Company Office Image
HQGlobal Headquarters
Ambler, Pennsylvania
Amsterdam - De Oliphant
Bucuresti, Bucuresti
Cape Town, Western Cape
Dubai
Edinburgh, Scotland
Frankfurt - Junghofstraße
Frankfurt - Neue Mainzer Straße
New Delhi
Hong Kong
London - Oliver's Yard
London - Saffron House
Madrid, Comunidad de Madrid
Milano, Lombardia
Mumbai - Platinum Park
Mumbai - Vishwaroop
New York - Broadway
New York - Park Ave
Paris, Ile-de-France
San Francisco, California
PitchBook US Headquarters
Sham Chun Hu, Guangdong
Singapore, Singapore
Stockholm - Birger Jarlsgatan
Sydney - International Tower
Timisoara, Timis
Tokyo - Minato-ku
Company Office Image
Toronto, ON
Zürich, Zurich
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