Manager, Platform Engineering DevOps

A Platform Engineering Manager, DevOps, defines service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. They manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance.

Platform Engineering Managers:

• All service and support functions remain responsive to customer needs 

• The platform engineering service operations knowledge base is maintained

• Adequate reporting and service standards are met for their specific service

• All technical change is communicated and managed, with appropriate governance

•  program of continual service improvement is put in place across the wider service delivery function

• Engineering staff is properly managed by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

• Design, develop, implement, and coordinate systems, policies, and procedures

• security of data, network access, and backup systems is present

• the team acts in alignment with user needs and system functionality to contribute to organizational policy

• Identify problematic areas and implement strategic solutions in time

• Audit systems and assess their outcomes

• Preserve assets, information security, and control structures I am not sure what this means

• Handle annual budget and ensure cost-effectiveness

• Vendor management is appropriate, effective, and in Inmar’s best interests.

Primary Accountabilities:

Technical (80%)

• Maintains secure configuration and accurate information, controlling IT assets in one or more significant areas and verifying the location and state of assets.

• Understands core technical concepts related to their role and can apply them with guidance.

• Investigate problems and opportunities in existing processes and contribute to recommending solutions to these. Works with stakeholders to identify objectives and potential benefits available.

• Able to identify process optimization opportunities without needing guidance and contribute to the implementation of proposed solutions.

• Understands information security and the types of security controls that can mitigate security threats within solutions and services.

• Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved.

• Able to investigate problems in systems, processes, and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational). Can contribute to the implementation of remedies and preventative measures.

• Identifies key stakeholders and relationships and works with teams to build these. Understands how to work with stakeholders and contribute to improving these relationships.

• Sees the bigger picture by taking groups of services, and investigating how to get the best of underlying services.

• Produces the relevant reports in a standard format in an agreed timeframe. Works with key stakeholders to discuss any changes in the reporting processes. Able to add a commentary that provides an interpretation of the data set.

• Able to work within a strategic context and communicate how activities meet strategic goals. Contributes to the development of strategy and policies.

• Able to review requirements, and specifications and define test conditions. Able to identify issues and risks associated with work while being able to analyze and report test activities and results for the team.

• Able to troubleshoot and identify problems across different technology capabilities.

• Identifies and engages with users/stakeholders to collate user needs evidence and understands and defines research that fits user needs. Able to use quantitative and qualitative data about users to turn user focus into outcomes.

Administrative (20%)

Typical management duties such as:

• Coaching and mentoring of team members

• General project and resource management for your team

• Identify training opportunities and skill advancement for the team

Required Qualifications: 

• Bachelor of Science Degree in Computer Science, or a Bachelor of Arts Degree in a related technical field

• 10-12+ years of related work experience in DevOps/Software Engineering or System Administration or any equivalent combination of experience and training/certification in platform maintenance and development

• Strong experience with OS engineering (config, design, security), with particular focus on commands and scripting

• Experience with complex and distributed systems over a range of technologies

• Ability to adapt to various tools, technologies, and languages

• Experience configuring and managing infrastructure components, particularly with IaC solutions

• Awareness of Information Security protocols

• Ability to communicate highly complex and technical information to non-technical stakeholders

Specific Technical Skills Desired:

Experience with the following technologies:

• Containers and container orchestration (e.g. Docker, Kubernetes) 

• Configuration Management (Ansible, Puppet, Chef, Salt)

• Infrastructure as code (CloudFormation, Terraform, etc.)

• Cloud technology (public and/or private) (GCP, AWS, Azure)

• Scripting languages (bash, Python)

• Networking knowledge 

• Security knowledge 

Individual Competencies:

• Integrity: Gains the trust of others by taking responsibility for your own actions and telling the truth.

• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.

• Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

• Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.

• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.

• Analytical and Critical Thinking:  Ability to tackle a problem by using a logical, systematic, sequential approach.

• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

We are an Equal Opportunity Employer, including disability/vets.