Chewy is currently sourcing for a Manager, Pharmacy Operations at our Dallas, TX pharmacy fulfillment center! In this role, you will support a team of top professionals that are committed to providing outstanding care and wellness services for the pet parents and their pets. You will be an integral leader of the pharmacy team and a partner in the overall Chewy eCommerce fulfillment network. Your success will be driven by your ability to lead and foster a culture of continuous improvement, quality, and incredible customer service.
What you'll do:
- Partner with the Pharmacist In Charge in overseeing and directing a team of pharmacists, pharmacy technicians, and interns
- Uphold operational standards including performance metrics, safety, and compliance
- Perform all related duties and assignments as required for an ecommerce pharmacy
- Focus on customer satisfaction, ensure Chewy provides superior service using standard methodologies and prompt engagement
- Perform personnel management including but not limited to performance management, training and coaching
- Manage daily workflow and adjust work force based on review of workload
- Review and approve pharmacist time off requests
- Review pharmacist attendance daily and complete appropriate coding on timecards
- Work closely with new hires to help train and onboard, as needed
- Review workflow in all areas of pharmacy and address quality improvement opportunities with work force as well as leadership
- Review weekly labor forecast and proactively ensure that staffing levels are adequate; schedule VOT or VTO as needed to properly cover business while also controlling cost
- Develop daily/weekly reports regarding the status of business and disseminate that information to the necessary parties
- Partner with PIC to drive continuous improvement efforts and lead implementation across shifts
What you'll need:
- Current Texas pharmacist license
- Willing to gain any additional license, as required
- Strong customer service and attention to detail
- Ability to manage a team in a fast paced, high-volume environment
- Ability to work a variety of schedules including evenings, holidays, and weekends
- Have in-depth understanding of Staff Pharmacist job duties
Apply today!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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