Chewy is currently sourcing for a Manager, Pharmacy Operations at our Dallas, TX pharmacy fulfillment center! In this role, you will support a team of top professionals that are committed to providing outstanding care and wellness services for the pet parents and their pets. You will be an integral leader of the pharmacy team and a partner in the overall Chewy eCommerce fulfillment network. Your success will be driven by your ability to lead and foster a culture of continuous improvement, quality, and incredible customer service.
What you'll do:
- Partner with the Pharmacist In Charge in overseeing and directing a team of pharmacists, pharmacy technicians, and interns
- Uphold operational standards including performance metrics, safety, and compliance
- Perform all related duties and assignments as required for an ecommerce pharmacy
- Focus on customer satisfaction, ensure Chewy provides superior service using standard methodologies and prompt engagement
- Perform personnel management including but not limited to performance management, training and coaching
- Manage daily workflow and adjust work force based on review of workload
- Review and approve pharmacist time off requests
- Review pharmacist attendance daily and complete appropriate coding on timecards
- Work closely with new hires to help train and onboard, as needed
- Review workflow in all areas of pharmacy and address quality improvement opportunities with work force as well as leadership
- Review weekly labor forecast and proactively ensure that staffing levels are adequate; schedule VOT or VTO as needed to properly cover business while also controlling cost
- Develop daily/weekly reports regarding the status of business and disseminate that information to the necessary parties
- Partner with PIC to drive continuous improvement efforts and lead implementation across shifts
What you'll need:
- Current Texas pharmacist license
- Willing to gain any additional license, as required
- Strong customer service and attention to detail
- Ability to manage a team in a fast paced, high-volume environment
- Ability to work a variety of schedules including evenings, holidays, and weekends
- Have in-depth understanding of Staff Pharmacist job duties
Apply today!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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