We are seeking an experienced and people‑focused individual to lead a high‑performing team responsible for settlements, aftercare, and collections within the RAC Finance Personal Finance Solutions team.
This is a pivotal leadership role for someone who thrives on developing teams, improving outcomes, and balancing commercial results with exceptional member experience.
The Role
In this role, you will lead and inspire a team that manages the end‑to‑end, post‑approval member journey, including settlements, ongoing aftercare, and collections. You will ensure strong compliance, sustainable collections outcomes, and a consistent positive member experience, while building a culture of accountability, empathy, and high performance.
Key Responsibilities
- Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance
- Drive successful performance against KPIs through clear strategy, data‑driven decision‑making, and effective leadership
- Foster a strong coaching culture, with regular feedback, performance reviews, and development plans
- Ensure best‑practice collections approaches that balance member outcomes with commercial objectives
- Drive delinquency management strategies, including arrears control and hardship applications
- Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks
- Champion continuous improvement initiatives and contribute to RAC Finance’s strategic goals.
About You
You are a confident and empathetic leader with a proven ability to lead collections or credit‑focused teams. You bring a strong understanding of personal finance collections and are passionate about developing people while delivering results.
You will have:
- Tertiary qualification in credit management (Cert IV desirable).
- Proven experience in personal finance, debt management, collections and retention strategies
- A track record of coaching and developing teams to achieve sustainable performance
- Excellent communication skills, with the ability to lead difficult conversations confidently and fairly
- In-depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes
- Ability to role model strong leadership behaviours, resilience, and accountability in a fast‑paced environment
Why Join Us?
- Be part of a values-driven organisation committed to member satisfaction
- Lead an established, purpose‑driven team with real impact on customer outcomes
- Competitive salary and benefits package
- Play a key role in shaping collections strategy and team culture
- Opportunities for career progression and leadership development
- Supportive environment that values ethical collections and high‑quality leadership
Ready to make an impact? Apply now and help us deliver exceptional personal finance solutions to our members!
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Skills Required
- Tertiary qualification in credit management
- Certificate IV in credit management
- Proven experience in personal finance, debt management, collections and retention strategies
- Proven experience leading settlements, aftercare, and collections teams
- Track record of coaching and developing teams to achieve sustainable performance
- In-depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes
- Excellent communication skills, with ability to lead difficult conversations confidently and fairly
- Ability to role model strong leadership behaviours, resilience, and accountability in a fast-paced environment
- Experience driving KPIs, data-driven decision-making and delinquency management strategies
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors. RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community. House rules: We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines: • Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated. • Please don’t give out any personal information. • We cannot allow any inappropriate or offensive language. • Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed. • If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed. • Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English. • We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate. • Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
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