Manager, People Operations
Ever wondered who builds the systems that help teams do their best work every day? That’s the role we’re hiring for.
About Reliance Health
We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025).
We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds.
The Role
As Manager, People Operations, you’ll build and run the systems that help our people do their best work. You’ll assess what’s working and what’s not across hiring, onboarding, performance management, and employee support, then design practical processes that improve how we operate across markets. If you enjoy solving people challenges with structure, clarity, and data, this role is for you.
What You’ll Do
- Build and run core People Operations processes across the business
- Track key people metrics like attrition, time-to-productivity, and employee engagement
- Ensure all employee records, contracts, and documentation are accurate and up to date
- Coordinate payroll inputs and benefits administration with Finance
- Ensure compliance with labor laws across all operating markets
- Monitor regulatory changes and update internal policies accordingly
- Own the end-to-end onboarding process, ensuring a structured and consistent experience
- Coordinate pre-joining logistics including system access, equipment, and Day 1 readiness
- Manage the offboarding process including exit interviews and documentation
- Oversee the company-wide performance review cycle and ensure consistency across teams
- Track performance data and continuously improve review processes
- Manage and develop the People Operations team
- Assign work clearly and ensure accountability for delivery and quality
- Coach team members to handle more complex HR situations independently
Requirements
What You’ll Bring
- Bachelor’s degree or HND in any field
- Completed NYSC
- At least 7 years of experience in HR, People Operations, or a related field
- Proven experience designing or improving HR processes like onboarding or performance management
- Strong written and verbal communication skills
- Experience managing or mentoring team members or leading cross-functional projects
- Ability to use data and people metrics to identify problems and recommend solutions
- Legally authorized to work in Nigeria
Nice to Have
- Experience in a technology or healthcare organization
- Exposure to multi-country HR operations
- Familiarity with HRIS platforms like Leafsome, Zoho People, or similar tools
- Experience working with senior leadership on people strategy
Benefits
What We Offer
- Salary: ₦600,000 monthly
- Remote role based in Lagos, Nigeria
- Unlimited leave – take the time you need
- Premium health insurance for you and your family
- Learning and development allowance to support your growth
Ready to Join Us?
If this sounds like you, we’d love to hear from you. Apply today.
Skills Required
- Bachelor's degree or HND in any field
- Completed NYSC
- At least 7 years of experience in HR, People Operations, or a related field
- Proven experience designing or improving HR processes
- Strong written and verbal communication skills
- Experience managing or mentoring team members
- Ability to use data and people metrics to identify problems
What We Do
We use technology to make quality healthcare delightful, affordable, and accessible in emerging markets. Since 2016, we have worked to combine the power of technology and data with the passion and dedication of a talented group of people devoted to providing great quality healthcare to regions that have typically been overlooked. We do this by building an integrated healthcare system where we receive easy install mental payments from individuals and businesses and provide them healthcare through a combination of platforms, services and a fleet of modern clinics we operate alongside other third-party clinical partners.
