Manager - Payments

Mission/ Core purpose of the Job 

The Manager Payments will handle technical definition, solution design, integration readiness and lifecycle management of MTN MoMo consumer-to-business payment propositions. Its primary focus is to translate customer and business needs into clear functional requirements, scalable payment journeys and production-ready solutions across offline acceptance, bill and service payments, online and in-app payments, API-enabled collections, QR, merchant payments and card-linked or emerging payment use cases.
The role requires a payments product professional with strong technical fluency to guide architecture and integration discussions, coordinate testing and production readiness, resolve delivery dependencies and strengthen platform performance. Customer adoption, portfolio activation and sustainable usage will be managed as outcomes of dependable product design and delivery rather than as stand-alone commercial activity.

Main Job Functions:

Payments Solution Design and Product Management

• Lead product discovery and translate customer, partner and operational needs into functional requirements, user stories, process flows, business rules, acceptance criteria and measurable service outcomes.

• Guide solution design discussions covering APIs, authentication, callbacks, webhooks, error handling, reconciliation, settlement, reporting, monitoring and integration lifecycle requirements.

• Ensure solutions are designed for reliability, scalability, traceability, security, interoperability where applicable, and a consistent customer experience.

Payments Portfolio and Technology Roadmap

• Maintain a prioritized roadmap across bill payments, merchant payments, service payments, institutional collections, online payments, app and web checkout, APIs, QR, card-related propositions and relevant payment acceptance models.

• Use platform capability, customer needs, service performance and market developments to prioritize enhancements, migrations, simplification, rationalization or retirement.

• Prepare product papers, requirements documents, solution options, business cases and investment motivations for prioritized initiatives.

Product Enablement and Customer Adoption

• Define proposition activation plans covering customer journeys, channel readiness, partner enablement, user education, lifecycle communication and service support.

• Coordinate targeted usage-building interventions informed by segment needs, transaction funnels and customer behavior, with clear success measures and post-implementation learning.

• Ensure new integrations progress from technical completion to live, stable and actively used payment propositions.

Performance, Reliability and Service Optimization

• Own performance dashboards covering activation, conversion, repeat usage, volumes, values, success rates, availability, latency, complaints, reconciliation exceptions and partner performance.

• Analyze payment journeys and failure points from initiation through confirmation, settlement and reconciliation, and prioritize corrective product or technology actions.

• Use service data, customer feedback and transaction behavior to improve product journeys, technical performance and adoption.

Stakeholder, Risk and Governance Management

• Ensure product designs, integrations, customer journeys and activation interventions are reviewed through applicable governance processes.

• Work with Legal, Risk, Compliance, Information Security, Finance, Revenue Assurance and Operations to embed appropriate technical and operational controls.

• Maintain current product documentation, approvals, contracts, operating procedures, pricing, control evidence and support regulatory or audit engagements.

4. Job Requirements

Education and Experience

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Engineering, Finance, Business, Economics or another relevant discipline.

• Relevant certification in product management, agile delivery, project management, APIs, cloud, cybersecurity or card/payment systems is an advantage.

• At least 5 to 7 years of relevant experience in payments, fintech, banking, telecommunications, digital platforms or technology-enabled financial services.

• Demonstrated experience taking digital payment products or material enhancements from discovery and requirements through integration, testing, production launch and optimization.

• Practical exposure to APIs, system integrations, mobile or web payment journeys, payment gateways, merchant or biller collections, cards, wallets, QR or related acceptance technologies.

• Experience using transaction, service and funnel data to diagnose performance and prioritize product or technology improvements.

Functional Competencies

• Payments architecture and digital payment solution design

• API and systems integration fluency

• Functional requirements, user stories and acceptance criteria

• Product discovery, roadmap and lifecycle management

• UAT, release readiness and production stabilization

• Payment operations, settlement and reconciliation

• Service performance, transaction and funnel analytics

• Customer journey enablement and product adoption management

• Agile delivery, dependency and project management

• Risk, compliance, security and governance management

• Stakeholder and technology-partner management

5. Authorities

• As defined in the approved MTN Fintech Delegation of Authority and applicable governance frameworks.

6. Collaboration

Key Internal Stakeholders

• Payments

• Product and Services

• Technology, Architecture and Product Delivery

• Operations and Customer Experience

• Information Security

• Finance and Revenue Assurance

• Risk, Compliance, Fraud and Legal

• Commercial, Sales, Marketing and Customer Value Management

• Enterprise Business

• Group Fintech and other OpCos, where required

Key External Stakeholders

• Payment aggregators, processors, vendors and technology partners

• Merchants, billers, institutions and enterprise customers

• Financial institutions and payment ecosystem partners

• Regulators, auditors and statutory bodies, where required

NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.

Female candidates are strongly encouraged to apply.