Job Description:
Role Title: AVP, Project Management (L11)
Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com
Role Summary/Purpose:
The Project Manager supports S2P delivery by managing the backlog in a blended Kanban/Scrum model—driving refinement, ensuring stories meet requirement standards, and routing enablers to the Program Manager. The role supports PI prioritization, manages QC to ensure documentation compliance, and maintains delivery artifacts and reporting. This position also coordinates mini-project scheduling and may lead small projects, proactively managing timelines, “RAID” items, dependencies, and continuous process improvements.
Key Responsibilities:
- Establish and manage the backlog process for all Source to Pay functions using a Kanban or Scrum approach, ensuring transparency, prioritization, and readiness for delivery.
- Drive backlog refinement activities to ensure:
- Stories contain clearly defined requirements (e.g., objective, scope, acceptance criteria, dependencies, estimates, priority), meeting definition of ready.
- Enablers are identified with clearly documented objectives, outputs, and prioritized.
- Manage a QC process to ensure Program Managers adhere to documentation guidelines
- Drive the Program Increment (PI) prioritization process, partnering with stakeholders to intake work, align priorities, and sequence items based on value and need.
- Manage small project scheduling and coordination, including creating the structure, processes, and templates to develop timeline tracking, task sequencing, meeting coordination, and follow-up on action items.
- Manage projects as needed, including planning, prioritization, scope tracking, status reporting, and risk/issue/dependency (RAID) management.
- Maintain delivery artifacts and reporting (e.g., project minutes and action items, approval, testing and other documentation, decision logs, and schedules).
- Identify and escalate blockers, risks, and cross-team dependencies; propose resolution options and coordinate next steps.
- Promote continuous improvement in intake, prioritization, refinement, and flow efficiency across the S2P delivery process.
Required Skills & Knowledge:
- Bachelor’s degree with 4+ years of Sourcing, Procurement, Supplier Management experience or in lieu of a degree 6+ years of Sourcing, Procurement, Supplier Management experience
- 3+ years in Project Management/Agile delivery role utilizing Scrum and/or Kanban
- Scrum Master Certification or Service Delivery Manager
- Experience writing/supporting user stories (scope, acceptance criteria) and tracking dependencies/estimates.
- Experience managing a PI/quarterly prioritization (or similar intake and sequencing) process.
- Enforce documentation standards by managing a quality control process.
- Proficient with Jira/Confluence and MS Office (Excel/PowerPoint/Visio)
- Experience with identifying and developing process metrics
Desired Characteristics:
- Familiarity with Source to Pay teams and Coupa preferred.
- Experience summarizing complex projects, risks, or ideas to Senior Leadership in a concise manner.
- Detail-oriented and documentation-focused; produces audit-ready artifacts.
- Comfortable with ambiguity with ability to break work down for sequencing.
- Strong organization, communication and facilitation skills
- Proactive communicator who escalates risks/dependencies early and drives follow-through.
- Continuous improvement and curious mindset with interest in flow/throughput metrics.
Eligibility Criteria:
- Bachelor’s degree with 4+ years of Sourcing, Procurement, Supplier Management experience or in lieu of a degree 6+ years of Sourcing, Procurement, Supplier Management experience
Work Timings: 7:00 AM to 4:00 PM EST
For Internal Applicants:
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager or HRM before applying for the role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal, LPP)
- L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
- L09+ Employees can apply.
Grade/Level: 11
Job Family Group:
Other Business AdministrationSkills Required
- Bachelor's degree with 4+ years of sourcing, procurement, or supplier management experience, or 6+ years of equivalent experience without a degree
- 3+ years of project management or Agile delivery experience using Scrum and/or Kanban
- Scrum Master Certification or Service Delivery Manager experience
- Experience writing or supporting user stories, including scope, acceptance criteria, estimates, and dependencies
- Experience managing Program Increment or quarterly prioritization, intake, and sequencing processes
- Experience enforcing documentation standards through a quality control process
- Proficiency with Jira, Confluence, and Microsoft Office, including Excel, PowerPoint, and Visio
- Experience identifying and developing process metrics
- Familiarity with Source-to-Pay teams and Coupa
- Experience summarizing complex projects, risks, or ideas for senior leadership
Synchrony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synchrony and has not been reviewed or approved by Synchrony.
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Parental & Family Support — Parental leave is described as extensive, with long paid leave for birthing parents and additional paid leave for all new parents. Backup childcare and eldercare options provide practical support for caregiving needs.
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Wellbeing & Lifestyle Benefits — Well-being offerings are broad, spanning integrated wellness tools, dedicated well-being coaches, and an enhanced assistance program. Reimbursements for activities like fitness apps, swimming lessons, art classes, and meditation, along with pet telehealth and adult orthodontia, reinforce lifestyle support.
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Fair & Transparent Compensation — Pay practices emphasize pay equity across gender and race and a high wage floor for U.S. hourly roles. These signals aim to underpin fairness in base compensation across the organization.
Synchrony Insights
What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you?
