Manager, Order Management

QUALIFICATIONS:

• Education Qualifications
  Business required or
  Supply Chain Management required or
  Related Field required
  Work Experience
  A minimum of 5 years' progressive experience in a related field preferred
  Other Work Experience
  Minimum of 5-7 years of supply chain related experience, preferably in a complex manufacturing environment
  Minimum of 3 years of leadership experience, which includes the management of direct reports
  Travel Requirements
  Up to 10% of the time Domestic and International Travel
  Knowledge, Skills, and Abilities
  Demonstrated ability to work independently on routine assignments
  Ability to demonstrate a work ethic consistent with WWT's Core Value
  Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
  Efficiently and effectively communicates information to promote collaboration and HPT
  Able to convey ideas clearly and succinctly through written communication
  Persistent and determined in the face of adversity
  Effectively manages their time to deliver work efficiently
  Always applies a customer service mindset and strives to deliver customer delight
  Demonstrates effective prioritization skills in an environment with many competing demands
  Applies superior critical thinking skills to identify solutions to difficult problems
  Comfortable and effective in presenting to and closely working with senior leadership
  Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
  Proficiently establishes and continuously improves processes to deliver optimal organizational value
  Effectively and efficiently organizes resources to get things done
  Treats direct reports fairly, with positive intentions, and does not play favorites
  Provides clear and productive direction to their team via thorough planning and effective communication
  Does not avoid difficult conversations but addresses challenging direct reports in a timely manner through effective coaching
  Effectively delegates work to direct reports, trusting them to perform without constant involvement
  Effectively distributes workload of team and monitors performance against established objectives and key results
  Motivates and empowers individuals to be the best they can be
  Successfully assembles talented teams by identifying and hiring the best people
  Genuinely cares about people on their team, both professionally and personally, and appreciates the contributions of each
  Emphasizes the continued development of direct reports, challenging and enabling them to grow professionally
  Navigates competing viewpoints to negotiate optimal outcomes while preserving productive relationships
  This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
  The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands
  Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)
  This role will be expected to work in an open-office environment with desk sharing/hoteling practices. Travel between our Maryland Heights, MO and Edwardsville, IL locations is common
  Demonstrated ability to work independently on routine assignments
  Ability to demonstrate a work ethic consistent with WWT's Core Values
  This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.
  Licenses and Certifications
  APICS (Association for Supply Chain Management) - Certified in Logistics, Transportation and Distribution (CLTD) preferred
  Essential Physical Demands
  • Sitting: Frequently
  • Standing: Constantly
  • Walking: Frequently
  • Stooping, kneeling, crouching: Frequently
  • Reaching 30” to 72”: Constantly
  • Eye/hand coordination: Constantly
  • Lifting (up to 50lbs): Frequently
  • Lifting Overhead: Occasionally
  • Carrying: Frequently
  • Twisting/Turning: Frequently
  • Fine Motor Coordination (keying, labeling): Occasionally
  • Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
  • Fine Motor Coordination (pick & place small parts): Constantly
  • Gripping/Grasping: Frequently
  • Climb (more than 2 steps): Occasionally
  Working Environment
  • Work near moving machinery: Constant
  • Fumes or airborne particles: Frequent
  • Toxic or caustic chemicals: Frequent
  • Risk of electrical shock: Frequent
  • Extremes: heat (non-weather): Occasional
  Is this role an individual contributor or does it have direct reports?
  This position manages people
  Level of Autonomy
  Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

                                                                        Manager Order Management

Why WWT? 

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

A Manager of Order Management leads an Order Management team that is accountable for driving programmatic results and internal key performance indicators. A Manager of Order Management also helps drive the execution of the strategic Order Management vision. Reporting to a senior leader within Order Management, an individual in this role is responsible for driving a world class supply chain by ensuring industry best practices are used and by applying a continuous improvement mindset and propagating a continuous improvement culture across the team. Individuals in this role also provide direction to employees and monitoring work quality and coaching on performance.
Job Responsibilities

• Owns day to day operations and process improvements. Accountable for results produced by his/her team during the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This level of order management requires deep level of supply chain systems and process knowledge, as well as best practices across the manufacturing industry.
• Proactively communicate in a clear and concise manner to internal and external customers
• Leads execution and cross-functional collaboration throughout WWT Supply Chain
• Leads achievement and improvement in Team KPIs through operational excellence and process improvement
• Utilizing data to understand team's capacity & bandwidth and level load work accordingly
• Accountable to ensure continuous improvement Initiative for area are implemented
• Responsible to ensure team understands best practices to properly onboard new customers and programs to ensure customer delight, operational effectiveness, and corporate & industry standards are applied
• Creating operational and customer-driven reporting and insights utilizing business intelligence tools to drive programmatic action
• Accountable to ensure direct customer interaction results in customer delight and manages through customer escalations and issues. This also includes being able to influence deviation from WWT best practices and procedures.
• Training, coaching and guiding the development of the team on standard policies, procedures and best practices while promoting professional growth
• Supporting staff performance and identifying opportunities for individual and team improvement. Ensuring proper documentation and communication happens at all levels using the established coaching tools.
• Responsible for Orders Management staffing and hiring decisions
• Promoting the World Wide Technology Integrated Management and Leadership tools and concepts
• Implements execution of Order Management Strategic Vision
• Perform employee reviews and assessments using the Career Framework