Manager, Order Management

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Objective of the Position:

1. Provide end to end Order-to-Cash Management (Order Management, Credit Management, Cash Application and Collection) support to Elanco’s Affiliate in accordance with established processes and work procedures and in compliance with Elanco policies, Financial Reporting Compliance (FRC), local company legal and statutory requirements.

2. Support on the team development, resources and responsibilities are allocated across team members to deliver business results. Resource strategy is flexible enough to respond to demand variations.

3. Lead and manage budget for medium size project or program with minimal to moderate risk and resource/financial requirements. Key recourse within business area.

4. Support and work with Regional/Global Leaderships team to design future ESC services in an efficient and mutually beneficial manner.

5. Establishes key relationship with those outside business area and identifies internal or external customer requirements to develop solution that meet customer needs.

Functional Task (including but not limited to):

• Ensure efficient and effective management of Order Management activities for domestic and export market in APAC Region, providing guidance and support as needed and ensuring compliance with established processes and procedures
• Ensure all requests are processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
• Actively work or establish partnership with various internal or external cross-functional stakeholders to maintain effective relationships and ensure efficient and compliant processes.
• Requires anticipate or analysis of possible solutions to solve a range of problems that has impact within related function/department or across a large business area.
• Continuously strengthen the compliance culture within the team by ensuring that the delivery of internal controls, standards or rules, and service level and KPI targets is regularly reviewed and controlled.
• Enhance credibility and trust of Elanco internal or external customers by ensuring all queries and errors are attended and resolved within stipulate time.
• Thinks and acts in collaborations with other departments or teams to drive cross-functional projects when opportunity arise, including continuous improvement initiatives, standardization and /or process control re-engineering.
• Enables the flow of information between individual teams and team members in terms of processes, incidents, documents, interaction models or other open topics, ensuring transparency and encouraging others to voice and participate in brainstorming sessions to facilitate discussions on process improvements.
• Coaches, develops, and inspires team of > 5 employees to help individuals reach their full potential.
• Undertake other tasks that may be assigned from time to time, as required by Elanco Management.

Skills and Capabilities:

• Requires comprehensive business and/or technical knowledge/experience to improve products, processes and services.
• Meticulous in details and post good analytical skills.
• Demonstrates good judgment and solution orientation.
• Effectively coordinates work with others, determine priorities and be able to lead the team to complete assigned functional tasks and other deliverables.
• Anticipate and responds flexibly and empathically to customer needs. Effectively manage their expectations and identifies performances to increase productivity to exceed customer requirements.
• Challenge the status quo and recommend alternative solutions to improve existing processes or solutions and have the ability to make decisions that impact a range of standard and non-standard operational process, projects or service activities.
• Strong organizational and multitasking capabilities. Positive working attitude with a high degree of initiative, and flexibility in adapting to a non-routine, fast paced environment, and tight deadlines.
• Ability to lead and manage the budget for medium-scale projects or programs with moderate risks and resource/financial requirement while continuing to achieve routine goals.
• Ownership for all applicable SOX and Operational Controls in own work unit.
• Proven interpersonal and influencing skill as frequent communication with stakeholders from different levels and various department of an organization would be required.

Requirements:

• Diploma/Degree in Finance/Accounting, Business Administration with > 10 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service.
• Comprehensive business knowledge and experience to improve products, processes and services of Order Management.
• Proficiency technical knowledge and experience of operating ERP System - SAP Module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using the ServiceNow, or Sales Force is a plus but not require.
• Have experience in resolving the high complexity tasks and leading the medium-scale projects or programs with moderate risk and resource/financial requirement.
• Lean/Six Sigma exposure or equivalent is desired.
• Enterprising attitude and ability to learn and adapt to technology and productivity tools.
• Self-motivated professionals with excellent people management and leadership skills.
• Strong verbal and written communication skills with the ability to communicate in a clear manner across all levels of people.
• Proficient in English is mandatory; Any Asian language proficiency is a plus.
• Additional hours at critical times (e.g., month-end) may be required. Also, and on an exceptional basis, the role may require work on public holidays.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status